Dental Patient Access Representative
About The Position
The Dental Patient Access Representative supports the front office by providing customer service to All Care Health Center patients and visitors. The position completes administrative and financial tasks that facilitate patient care, including scheduling and registering patients, maintaining patient records, handling calls, verifying insurance, collecting payments, and assisting with required authorizations and financial documentation. This is a full-time, 40-hour position. Scheduling needs will be discussed during the interview. The clinic is open Monday through Thursday from 8 a.m. to 7 p.m., Friday from 8 a.m. to 5 p.m., and Saturday from 8 a.m. to noon. Pay depends on experience and ranges from $17.50 to $19 per hour.
Requirements
- High school diploma or GED.
- Bilingual Spanish is preferred.
- Previous training and experience in a dental reception setting is preferred.
Nice To Haves
- Bilingual Spanish.
- Previous training and experience in a dental reception setting.
Responsibilities
- Complete administrative tasks to facilitate patient care.
- Schedule, cancel, and reschedule patient appointments.
- Triage patients according to dental protocols.
- Register and check in patients for appointments.
- Review patient demographic information and update electronic patient records as needed.
- Assist with incoming internal and external calls and transfer calls to appropriate departments when necessary.
- Make appointment reminder and confirmation calls according to clinic specifications.
- Inform patients of dental clinic policies respectfully.
- Complete daily follow-up calls for patients who miss appointments.
- Keep the front desk area and lobby clean and organized.
- Verify patient insurance eligibility and maximum benefits in a timely manner.
- Collect nominal fees, insurance copays, account balance payments, and payment plans professionally.
- Facilitate prior authorizations before scheduling appointments when required.
- Assist with collecting and updating Sliding Fee information according to All Care Health Center guidelines.
- Complete Good Faith Estimates in a timely manner.
- Perform cash box audits according to established procedures.
- Perform other duties as assigned.
Benefits
- Eligibility for student loan forgiveness.
- Medical, dental, and vision insurance.
- Paid time off (PTO) and personal days.
- 10 paid holidays, including the employee's birthday.
- Employer-paid life insurance and long-term disability.
- 401(k) match up to 4%.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
