Patient Access Representative 1 (On-Site) (H)

University of Miami•Coral Gables, FL

12d•Onsite

About The Position

The University of Miami/UHealth Department of Patient Access at Lennar is hiring a full-time, on-site Patient Access Representative 1. The role registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments. The representative coordinates patient access functions from prearrival through discharge, supports a positive patient experience, and works with patients of all ages and the healthcare team in a fast-paced, changing environment. The position uses multiple systems to coordinate services and patient information, assists patients with self-service technology, supports patient flow, and handles sensitive demographic, financial, clinical, and HIPAA-protected information. The representative is cross-trained in Front-End Revenue Cycle and Clinical Support functions and may float across areas as needed. The listed duties are not exhaustive and may be expanded as necessary.

Requirements

High school diploma or equivalent.
At least 1 year of relevant experience.
General knowledge of office procedures and operations.
Data-entry skills with minimal errors.
Effective oral and written communication skills.
Ability to complete assignments accurately and with attention to detail.
Ability to process and handle confidential information with discretion.

Responsibilities

Perform full patient registration and ensure insurance is verified and patient information is correct.
Obtain copies of insurance cards, driver’s licenses, and applicable referrals.
Explain Consent for Treatment, Financial Liability, and HIPAA information to patients and obtain signed forms.
Instruct patients to complete physician-required questionnaires.
Schedule follow-up appointments, cancel and edit appointments, and accurately record no-show patients.
Reconcile vouchers and deliver them to the designated area.
Answer telephone calls, respond to questions and inquiries, and transfer calls when appropriate.
Follow University and unit-level policies and procedures and safeguard University assets.
Maintain a welcoming, professional demeanor and interact effectively with patients of all ages and the healthcare team.
Coordinate functions from prearrival through discharge using multiple patient access and clinical systems.
Perform pre-service validation before in-person or virtual appointments.
Help patients navigate self-service technology, including MyChart and check-in kiosks, in person or remotely.
Coordinate patient flow to support timely check-in and arrival at service areas.
Obtain, confirm, enter, and update demographic, financial, and clinical information protected by HIPAA.
Review real-time insurance eligibility responses and/or the master contract tool and update coverages as needed.
Communicate with patients or legal guardians to explain and obtain signatures on legal, ethical, and compliance documents before services are provided.
Answer and triage incoming calls, identify needs, respond to questions, provide solutions, direct calls, and document messages according to established protocols.
Collect and process currency, reconcile the cash drawer at the end of the day, and make timely bank deposits.
Cross-train in Front-End Revenue Cycle and Clinical Support functions, float across areas, and assist as needed.
Apply knowledge of healthcare regulatory guidelines and compliance requirements, including OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.