Patient Access Representative II

Sutter Health • San Francisco, CA

6d

About The Position

Serves as the face-to-face point of contact for patients at a hospital. Obtains the information necessary to register and financially clear patients, greets patients and family members, and obtains or verifies relevant information for service delivery. Enhances the patient experience by providing customer service at the point of service and demonstrating knowledge of Sutter Health’s system and service offerings. This is a per diem/casual, non-exempt position with an evening shift and variable days, including every other weekend. The schedule is eight-hour shifts, with zero weekly hours listed. The pay range is $35.08 to $49.10 per hour; actual starting pay may depend on factors such as experience, education, skills, training, and work location. Eligible positions include a comprehensive benefits package.

Requirements

• High school diploma or GED.
• One year of recent relevant experience.
• General knowledge of patient access and financial counseling functions in acute and non-acute settings.
• Working knowledge of insurance and medical terminology.
• Knowledge of EMTALA and consent laws.
• Time-management skills and ability to manage frequent in-person patient contacts while maintaining and documenting registration data effectively.
• Ability to work accurately and efficiently across multiple computer systems, including patient registration/accounting systems, telephone consoles, document imaging and scanning, payment posting, proprietary payer websites, and data-quality monitoring systems.
• Verbal and written communication skills and active listening skills.
• Accuracy and attention to detail.
• Decision-making and problem-solving skills.
• Ability to work concurrently on a variety of tasks or projects in a diverse environment.
• Ability to meet or exceed customer service, productivity, and quality standards.
• Computer proficiency.
• Ability to work with and maintain confidential information.

Responsibilities

• Greet patients and family members.
• Obtain and verify information needed to register and financially clear patients for services.
• Provide customer service as the point of contact at the point of service.
• Demonstrate knowledge of Sutter Health’s system and service offerings to enhance the patient experience.
• Maintain and document data accurately in patient registration systems.
• Protect and maintain confidential information.

Benefits

• Eligible positions include a comprehensive benefits package.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED