Patient Access Representative (Relief)

St. Charles Health System•Bend, OR

About The Position

The Patient Access Representative registers patients for physician-ordered medical services and provides professional, accurate, and timely service across admitting functions. The role gathers and enters information needed to bill for services, supports registration and scheduling, and serves as a patient representative during the registration and interview process. This position does not directly manage other caregivers. The position is relief and has variable shifts, days, and start and end times. The stated pay range is $21.30–$27.69 per hour based on experience, plus shift differentials. Relief employees are eligible for a 15% differential on top of the base hourly rate in lieu of benefits.

Requirements

High school diploma or GED.
Previous PC/Windows experience.
Ability to multitask, attend to detail, and complete accurate data entry in a fast-paced environment with multiple distractions.
Excellent customer service skills and strong verbal, written, and general communication skills.
Ability to work with patients and family members experiencing a range of emotions.
Ability to work in multiple computer programs as required.
Ability to wear the personal protective equipment required to perform the job safely.

Nice To Haves

College courses in medical terminology.
General or medical office practice experience.
One year of customer service experience.
Collection and data-entry experience.

Responsibilities

Register patients for medical services as ordered by their physicians, providing professional, accurate, and timely service within admitting functions.
Gather and accurately enter patient information needed for billing and service registration.
Select the correct insurance plan, send and review eligibility responses, and apply a basic understanding of Medicare and Medicaid requirements.
Select the correct patient and accurately assign an encounter number.
Provide customer service to patients and family members, including those experiencing a range of emotions.
Collect patient co-pays and deductibles.
Back up Financial Counseling staff as needed by taking payments, providing financial assistance information, and completing presumptive eligibility.
Assist professional staff, support special projects, and perform other clerical or support duties as needed.
Understand and follow downtime processes.
Collect and document patients’ valuables and medications for safekeeping when no family members are available to receive them.
Attend required meetings and assigned training, including online training, and use available resources.
Support the organization’s vision, mission, values, and Value Improvement Practice (VIP-Lean) principles of continuous improvement.
Help maintain a safe environment for caregivers, patients, and guests.
Conduct work professionally and confidentially; comply with applicable laws, regulations, policies, and procedures; report known or suspected violations and cooperate with organizational investigations and proceedings.
Perform additional duties of similar complexity as required or assigned.