Patient Access Representative (Relief)

St. Charles Health System•Redmond, OR

About The Position

The Patient Access Representative registers patients for medical services ordered by their physicians and provides professional, accurate, and timely service across admitting functions. The role supports patient registration and scheduling, collects information required for billing, and represents patients during the registration and interview process. It does not directly manage other caregivers. The representative works in a fast-paced environment with multiple distractions, using several computer programs to enter and verify information. The role also supports financial counseling as needed, handles patient valuables and medications when no family member can receive them, follows downtime processes, attends assigned training, and supports the organization’s vision, mission, values, safety, confidentiality, and continuous-improvement efforts. Additional duties of similar complexity may be assigned.

Requirements

High school diploma or GED.
Previous PC/Windows experience.
Ability to multitask, maintain attention to detail, and enter data accurately in a fast-paced environment with multiple distractions.
Excellent customer service skills, including providing timely, efficient, and accurate service.
Excellent verbal, written, and communication skills.
Basic understanding of Medicare and Medicaid requirements.
Ability to work with multiple computer programs as required.
Ability to wear the personal protective equipment required to perform the job safely.
Ability to meet the stated physical requirements, including frequent sitting, standing, walking, lifting 1–10 pounds, keyboard operation, and motor vehicle operation.

Nice To Haves

College coursework in medical terminology.
General or medical office practice experience.
One year of customer service experience.
Collection and data-entry experience.

Responsibilities

Register patients for medical services ordered by their physicians and perform admitting functions accurately and promptly.
Provide timely, efficient, professional customer service to patients and family members, including those experiencing varied emotions.
Represent patients during the registration and interview process.
Select the correct insurance plan and send and review eligibility responses.
Select the correct patient and accurately assign an encounter number.
Collect patient co-pays and deductibles.
Back up Financial Counseling staff as needed by taking payments, providing financial assistance information, and completing presumptive eligibility.
Follow established downtime processes.
Collect and document patient valuables and medications for safekeeping when there are no family members available to receive them.
Assist professional staff and complete special projects and other clerical or support duties as needed.
Attend required meetings and assigned in-person and online training.
Use available resources and support the organization’s vision, mission, values, and continuous-improvement principles.
Help maintain a safe environment for caregivers, patients, and guests.
Maintain professionalism and confidentiality; comply with applicable laws, regulations, policies, and procedures, report known or suspected violations, and cooperate with organizational investigations.
Perform additional duties of similar complexity as required or assigned.