Patient Access Representative (Relief)

St. Charles Health System•Redmond, OR

6d•$21 - $28

About The Position

The Patient Access Representative registers patients for physician-ordered medical services and provides professional, accurate, and timely support across admitting functions. The role obtains key information needed to bill for services, assists patients and family members during registration, and supports Patient Access Services. This position does not directly manage other caregivers. The role is relief, with variable shifts and scheduled days that may include weekends and holidays. It is eligible for a 15% relief differential in lieu of benefits.

Requirements

High school diploma or GED.
Previous PC/Windows experience.
Ability to multitask, maintain attention to detail, and perform accurate data entry in a fast-paced environment with multiple distractions.
Excellent customer service, verbal, written, and communication skills.
Ability to work with patients and family members who may be experiencing a range of emotions.
Ability to work in multiple computer programs.
Ability to select the correct insurance plan, send and review eligibility responses, and accurately identify patients and assign encounter numbers.
Basic understanding of Medicare and Medicaid requirements.
Ability to wear appropriate personal protective equipment required to perform the job safely.
Ability to meet the stated physical requirements, including speaking clearly and audibly, hearing normal speech, sitting, standing, walking, keyboard operation, and lifting 1–10 pounds.

Nice To Haves

College courses in medical terminology.
General or medical office practice experience.
One year of customer service experience.
Collection and data entry experience.

Responsibilities

Register patients for medical services and serve as a patient representative during the registration and interview process.
Select the correct insurance plan and send and review eligibility responses.
Select the correct patient and accurately assign an encounter number.
Collect patient co-pays and deductibles.
Back up Financial Counseling staff as needed, including taking payments, providing financial assistance information, and completing presumptive eligibility.
Collect and document patients’ valuables and medications for safekeeping when no family members are available to receive them.
Assist professional staff and with special projects as needed; perform other clerical or support duties as needed.
Understand and follow downtime processes, and use available resources.
Attend required meetings and assigned in-person and online training.
Support the organization’s vision, mission, values, and continuous-improvement principles.
Help maintain a safe environment for caregivers, patients, and guests.
Conduct activities professionally and confidentially, comply with applicable laws and organizational policies, and report known or suspected violations.
Deliver timely, efficient, accurate customer service and patient care.
Perform additional duties of similar complexity as required or assigned.