Patient Access Representative (Relief)

St. Charles Health System•Bend, OR

7d•$21 - $28

About The Position

The Patient Access Representative registers patients for medical services ordered by their physicians and provides professional, accurate, and timely service across admitting functions. The Patient Access Department registers and schedules patients and obtains key information needed to bill for services. This position does not directly manage other caregivers. This is a relief position with variable scheduled days and shift times. It is eligible for a 15% differential on top of the base hourly rate in lieu of benefits. The pay range is $21.30–$27.69 per hour based on experience, in addition to shift differentials.

Requirements

High school diploma or GED.
Previous PC/Windows experience.
Ability to multitask, maintain attention to detail, and perform accurate data entry in a fast-paced environment.
Excellent verbal, written, and general communication skills.
Excellent customer service skills.
Basic understanding of Medicare and Medicaid requirements.
Ability to wear appropriate personal protective equipment required to perform the job safely.

Nice To Haves

College coursework in medical terminology.
General or medical office practice experience.
One year of customer service experience.
Collection and data entry experience.

Responsibilities

Register patients for medical services and act as a patient representative during the registration and interview process.
Multitask and complete detailed, accurate data entry in a fast-paced environment with multiple distractions.
Provide timely, efficient, accurate customer service and work with patients or family members experiencing a range of emotions.
Select the correct insurance plan and send and review eligibility responses.
Select the correct patient and accurately assign an encounter number.
Use multiple computer programs as required.
Assist professional staff and complete special projects and other clerical or support duties as needed.
Collect patient co-pays and deductibles.
Back up Financial Counseling staff as needed by taking payments, providing financial assistance information, and completing presumptive eligibility.
Understand and follow downtime processes.
Collect and document patients’ valuables and medications for safekeeping when no family member is available to receive them.
Attend required meetings and assigned in-person and online training.
Use available resources and support the organization’s vision, mission, and values.
Support continuous improvement through Value Improvement Practice (VIP-Lean) principles and champion change.
Help maintain a safe environment for caregivers, patients, and guests.
Maintain professionalism and confidentiality; comply with applicable laws, regulations, policies, and procedures; report known or suspected violations; and cooperate with organizational investigations and proceedings.
Perform additional duties of similar complexity as required or assigned.