Patient Access Representative

Proliance Surgeons•Bellingham, WA

12d•$20 - $32

About The Position

The Patient Access Representative (PAR) is the first point of contact for patients and their loved ones and serves as a liaison to patients. The role includes scheduling appointments and follow-ups, greeting patients, using medical terminology while verifying eligibility, processing information, and preparing medical records. The position works 32–40 hours per week, Monday through Friday, between 8 a.m. and 5 p.m.

Requirements

High school diploma.
Clerical experience, preferably in a healthcare environment.
Knowledge of medical terminology.
Attention to detail and accuracy.
Superior customer-service skills and strong interpersonal skills, including patience, composure, and cooperation.
Understand and follow safety, risk-management, precautionary, and confidentiality procedures, including HIPAA.
Use time efficiently and complete work accurately and meticulously.
Manage multiple factors to achieve the best result; address first-level problems resourcefully and follow through to solutions.
Remain objective and adapt to change, delays, or unexpected events while maintaining a positive mindset.
Clear oral and written communication skills.
Ability to provide feedback to improve performance and prepare records in accordance with detailed instructions.
Self-motivated and able to work with little supervision while following specific guidelines and detailed instructions.

Responsibilities

Support phone lines and schedule new-patient and follow-up clinic appointments.
Acquire and verify patient identity, financial, demographic, and insurance information.
Direct patients to review NPPR/HIPAA information and obtain patient or responsible-party signatures.
Serve as a resource for care-center visitors and physicians.
Answer multiple phone lines, screen calls as necessary, and relay information accurately and concisely.
Maintain patient privacy in accordance with HIPAA regulations.
Collect, enter, and update patient information and prepare medical records.
Obtain pertinent patient information from referring physicians’ offices, when applicable.
Communicate effectively and professionally with patients, visitors, physicians, and practices.
Demonstrate an understanding of medical terminology.
Complete assigned duties and assist others as directed.
Follow policies introduced during onboarding, updated in real time, and outlined in the Associate Handbook.