Patient Access Representative - PRN/As Needed

Mercy • Joplin, MO

6d

About The Position

The Patient Access Representative is often the first point of contact for patients and represents Mercy through compassionate, high-standard customer service consistent with the organization's mission, values, and service standards. The role facilitates patients' entry into Mercy facilities, including scheduling, registration, benefit verification, pre-certification, financial clearance, and collecting patient financial responsibility before or at the time of service.

The representative ensures accurate patient data is obtained and entered into patient records, maintains knowledge of insurance carriers, Medicare guidelines, and applicable federal, state, and accreditation requirements, and discusses financial responsibility, payment options, and financial assistance resources with patients. The role also requires accurate documentation of financial conversations and completion of required referrals.

Requirements

• High school diploma required.
• Ability to communicate effectively orally and in writing; excellent telephone etiquette.
• Ability to establish and maintain positive working relationships with patients, physicians, hospital staff, and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines, and complete daily assignments accurately.
• Knowledge and experience with various computer systems.
• Ability to use a 10-key calculator and computer keyboard.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.
• Ability to push, pull, and/or lift 50 pounds regularly.
• Ability to stand and walk for prolonged periods during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Nice To Haves

• 1–3 years of clerical experience and customer service experience.
• Experience with medical terminology and insurance plans.
• Some college education.

Responsibilities

• Facilitate patient entrance into Mercy facilities through scheduling, registration, benefit verification, pre-certification, and financial clearance.
• Collect patient financial responsibility before or at the time of service.
• Obtain accurate patient data and enter it into patient records.
• Communicate patient financial responsibility and request payment.
• Explain payment options and financial assistance resources to patients.
• Respond appropriately to patient questions or concerns and complete required referrals.
• Consistently follow and document established patient financial engagement and collection workflows.
• Maintain knowledge of insurance carriers, Medicare guidelines, and applicable federal, state, and accreditation requirements.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED