Patient Access Lead, PRN/As Needed

Mercy • Springfield, MO

2d

About The Position

The Patient Access Lead serves as a resource to the Supervisor/Manager by providing expert guidance to caregivers, monitoring an assigned area, training and mentoring team members, and identifying and implementing workflow improvements. The lead has the knowledge and skills to perform all duties required by their assigned area.

This PRN/as-needed role requires proficiency in Patient Access procedures and the ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability. The position also responds to patient questions or concerns, explains available financial resources, completes required referrals, and consistently follows and documents established patient financial engagement and collection workflows.

Requirements

• High school diploma or equivalent.
• Participate in Preceptor training/experience post-hire.
• Interpersonal, organizational, and analytical skills.
• Ability to work in stressful situations, meet deadlines, and perform daily responsibilities with consistent accuracy.
• Ability to use logic and good judgment and rapidly identify and initiate corrective actions when problems arise.
• Model collaborative behavior and communicate positively and professionally.
• Ability to communicate effectively and provide good written and oral direction to caregivers.
• Ability to establish and maintain effective working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies.
• Proficiency in Patient Access procedures.
• Ability to adapt to job duty variances, embrace change, and follow leadership direction.
• Take responsibility for actions and strive for excellence.
• Engage in continuing education and seek new knowledge and skills.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals.
• Ability to consistently follow and document established patient financial engagement and collection workflows.
• Ability to push, pull, and/or lift 50 lbs. on a regular basis.
• Ability to stand and walk for prolonged periods during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Nice To Haves

• Three years' experience with medical terminology, insurance plans, verification of benefits, authorization, and pre-determination.

Responsibilities

• Provide expert guidance to caregivers and serve as a resource to the Supervisor/Manager.
• Monitor the assigned area.
• Train and mentor team members.
• Identify and implement workflow improvements.
• Perform all duties required by the assigned area.
• Discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with patients.
• Respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals.
• Follow and document established patient financial engagement and collection workflows.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED