Patient Service Representative PRN (As Needed)

Solis Mammography • Fort Worth, TX

6d

About The Position

The Patient Service Representative is the first point of contact for patients, responsible for greeting them, gathering information, registering them, and posting payments. The role supports outstanding patient care and helps maintain the flow and profitability of the Solis Mammography center. This is a PRN/as-needed position at Bash, covering weekday PTO across various shifts.

The position works in a patient-focused, cohesive, friendly, supportive, and encouraging environment. Solis Mammography describes its culture as compassionate and focused on delivering exceptional, high-touch care to patients.

Requirements

• High school diploma.
• Basic knowledge of cash handling.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to use common-sense understanding to carry out detailed and sometimes complex written or oral instructions.
• Ability to perform basic mathematical calculations.
• Ability to sit and/or stand for long periods.
• Experience using Microsoft Office Suite.

Nice To Haves

• Two years of healthcare registration or customer service experience.
• Basic knowledge of medical terminology.
• Knowledge of RIS software.

Responsibilities

• Understand, promote, and demonstrate the Solis Way.
• Greet patients professionally and in a friendly manner.
• Register patients completely and accurately, entering demographic and insurance information into the Radiology Information System (RIS) and verifying existing information.
• Explain forms and assist patients with completing them on paper or tablet as needed.
• Scan documents that need to be linked to patient medical records and maintain confidentiality.
• Collect patient payments, including explaining insurance verification benefits when necessary.
• Prepare paperwork for future appointments, including forms required for specific exams or payors.
• Ensure diagnostic tests have the required orders, request orders as needed, and follow up on outstanding requests.
• Schedule and reschedule patients as necessary.
• Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
• Participate in front-office training to stay current on front-office policies and procedures.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED