Patient Service Representative PRN (As Needed)
About The Position
The Patient Service Representative is the first point of contact for patients and supports patient care and the smooth operation of the center. The role includes greeting patients, gathering information, registering patients, and posting and collecting payments. It also helps maintain the center’s workflow and contributes to the organization’s profitability. This is a PRN/as-needed role, covering weekday PTO across various shifts (8:00 a.m.–4:30 p.m.) and some Saturdays each month (8:00 a.m.–12:00 p.m.). The position is based at 10970 Shadow Creek Parkway, Suite 190. The role provides front-office support, including accurate patient registration, paperwork processing, appointment scheduling, payment reconciliation, and coordination of required diagnostic test orders. Patient confidentiality and a professional, friendly, patient-focused approach are essential.
Requirements
- High school diploma.
- Basic knowledge of cash handling.
- Ability to read, write, and comprehend simple instructions and short correspondence.
- Ability to apply common-sense understanding to carry out detailed and sometimes complex written or oral instructions.
- Ability to perform basic mathematical calculations.
- Ability to sit and/or stand for long periods.
- Experience using Microsoft Office Suite.
Nice To Haves
- Two years of healthcare registration or customer service experience.
- Basic knowledge of medical terminology.
- Knowledge of RIS software.
Responsibilities
- Understand, promote, and demonstrate the Solis Way.
- Greet patients professionally and courteously.
- Register patients accurately, enter demographic and insurance information into the Radiology Information System (RIS), and verify existing information.
- Explain forms and assist patients with completing them on paper or tablet as needed.
- Scan documents for inclusion in patients’ medical records while maintaining confidentiality.
- Collect patient payments and explain insurance verification benefits when necessary.
- Prepare paperwork for future appointments, including documents required for particular exams or payors.
- Confirm diagnostic tests have the required orders, request missing orders, and follow up on outstanding requests.
- Schedule and reschedule patients as needed.
- Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
- Participate in front-office training to remain current on policies and procedures.
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What This Job Offers
Education Level
High school or GED
