Patient Access Representative
OrthoNebraska•Geneva, IL
•$18 - $23•Onsite
About The Position
The Patient Access Representative is the first point of contact for patients at Fox Valley Orthopedics and provides exceptional, personalized service in a fast-paced environment. The position involves entering patient information into the electronic medical record, verifying insurance, scheduling appointments, and collecting upfront payments. The representative works at the Elgin and Geneva, Illinois locations and must be willing to float between them. This is a full-time, 40-hour-per-week position, Monday through Friday, with rotating evenings and Saturdays.
Requirements
- High school diploma or equivalent.
- At least 2 years of customer service-related experience.
- Proficiency with electronic medical records and/or experience using workplace computer software.
- Interpersonal skills including a welcoming personality, customer-service focus, empathy, a positive and professional image, teamwork, strong communication, critical thinking, adaptability, and flexibility.
- Willingness to float between the Elgin and Geneva, Illinois locations.
- Ability to pass a background check and pre-employment TB and drug screening.
Nice To Haves
- At least 2 years of prior healthcare experience.
- At least 2 years of experience working in a fast-paced environment.
- Understanding of the revenue cycle.
Responsibilities
- Provide exceptional customer service, placing patients’ needs above all else.
- Use multiple computer software programs simultaneously.
- Preregister patient charts before services.
- Verify insurance eligibility.
- Collect copayments and patient balance payments professionally.
- Enter patient demographic and insurance information into the electronic medical record efficiently and accurately.
- Check patients in efficiently, completely, and in a personalized manner.
- Schedule appointments accurately, prioritizing patient convenience.
- Create a positive impression that differentiates Fox Valley Orthopedics from other organizations.
- Assist patients with wayfinding around the campus.
- Assist patients with paperwork when necessary.
- Maintain confidentiality and respect patient rights.
- Attend and actively participate in team meetings, which may occur outside normal business hours.
- Comply with safety activities, policies, procedures, and regulatory requirements.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
