Parts Counter Jobs

About The Position

Requirements

• High school diploma, GED, or high school equivalence certificate.
• Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
• At least 2 years of sales experience; heavy-duty automotive parts sales experience is preferred.
• Active listening skills, including giving others full attention, understanding their points, asking appropriate questions, and avoiding inappropriate interruptions.
• Ability to communicate information effectively.
• Time-management skills, including managing one's own time and the time of others.
• Persuasion skills.
• Service orientation and an active effort to help people.

Nice To Haves

• Experience selling heavy-duty automotive parts.

Responsibilities

• Help determine and obtain requested heavy-duty parts for customers by phone or in person, and suggest related parts for a full-service solution.
• Locate and obtain ordered parts for customers from the central warehouse or branch.
• Determine sales prices according to company procedures.
• Handle warranty or defective parts according to company procedures.
• Write up approved charge sales according to company procedures.
• Special-order parts on an emergency basis when necessary and appropriate.
• Process approved customer credits for returned merchandise.
• Maintain confidentiality of pricing lists and structures as required by company procedures.
• Answer customer questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
• Keep the counter parts area clean and orderly and ensure display areas encourage sales.