Parts Counter Associate

Southern States Cooperative.•Milford, DE

About The Position

The Parts Counter Associate provides customer service while supporting the day-to-day operations of the parts department. The role maintains accurate inventory, receives and stocks merchandise, helps customers identify and purchase parts, supports the service department, and keeps parts displays and storage areas organized and maintained. The position involves frequent interaction with customers, service technicians, vendors, and delivery personnel. Work takes place frequently in shop and warehouse environments, with occasional exposure to outdoor weather, dust, fumes, gasoline, paint, and vehicle exhaust. The role requires standing and walking throughout the workday, handling merchandise and equipment, and lifting and carrying items weighing up to 50 pounds. The statements in the posting describe the general nature and level of work and are not an exhaustive list of responsibilities or requirements. Responsibilities and requirements may be modified based on business needs.

Requirements

Valid driver's license.
Basic computer skills, including Microsoft Office, Google Workspace, email, and data entry.
Ability to learn inventory and point-of-sale systems.
Strong customer service and communication skills.
Ability to work independently with limited supervision.
Strong organizational skills and attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to stand and walk throughout the workday; use hands and fingers to operate computers, systems, tools, and equipment; reach, pull, push, carry, and move merchandise; climb stairs; and lift and carry items weighing up to 50 pounds.
Ability to bend, twist, reach, ascend and descend ladders, operate forklifts and other material-handling equipment, and load and unload parts and merchandise.
Ability to occasionally kneel, crouch, balance, work in confined storage areas, and help customers load merchandise into vehicles.

Nice To Haves

High school diploma or GED preferred.
Previous experience in parts sales, retail sales, agricultural equipment, outdoor power equipment, automotive parts, or related industries preferred.
Agricultural equipment knowledge preferred; training will be provided for the right candidate.
Forklift experience preferred; training available if needed.

Responsibilities

Provide a positive attitude and outstanding service to internal and external customers.
Greet customers and assist with parts identification, selection, pricing, and sales.
Respond to in-person and telephone inquiries with accurate, current product information.
Receive shipments and verify items and quantities against packing slips and purchase orders; report shortages, damage, or discrepancies to the Parts Manager.
Stock parts and merchandise in assigned bins, shelves, and storage locations.
Notify customers when special-order parts arrive.
Maintain inventory records and enter data in company systems.
Complete sales orders, parts orders, warranty claims, and related documentation accurately.
Fill and deliver parts requests to the service department in a timely manner.
Stock, prepare for sale, and sell handheld power equipment and related accessories.
Repair and mount tires as needed.
Keep parts displays, promotional areas, stockrooms, and customer-facing areas clean, organized, and attractive.
Follow company policies, safety procedures, and parts administration processes.
Develop product knowledge related to agricultural equipment, parts, and accessories.
Perform other duties as assigned.