Parts Counter Associate

Alta Equipment Group•Waukegan, IL

18h•$20 - $25•Onsite

About The Position

Burris Equipment, part of Alta Equipment Company, is seeking a full-time Parts Counter Associate for its Waukegan, Illinois branch. The role supports the efficient handling and control of the parts business through inventory management, record keeping, delivery, reporting, and other duties assigned by the parts manager. The associate assists customers in person and by telephone, identifies and sells parts for available vendor lines, and helps ensure customer satisfaction. The position pays $20–$25 per hour based on candidate experience. The associate also processes incoming and outgoing parts orders, maintains parts records and showroom pricing and stock levels, supports the sales, rental, and service departments with parts research, and helps keep the parts department clean, orderly, safe, and secure. Performance is measured by customer satisfaction, new business developed through the employee’s performance, and management’s and coworkers’ satisfaction with the employee’s performance and accountability.

Requirements

Able to lift 90 pounds 50% of the time to unload parts and perform related tasks.
Knowledgeable about operating a basic personal computer, or capable of learning during the probation period.
Able to complete all job assignments in a reasonable and responsible manner.
Demonstrates a positive attitude, mutual respect, high energy, and a passion for excellence.
Has an aptitude for the position and a continuing focus on professional learning and training.

Responsibilities

Greet and assist parts customers by telephone and in person, completing parts sales for available vendor lines.
Record incoming parts, units, components, and assemblies and place them into inventory.
Maintain parts records, literature, brochures, lists, catalogs, bin tickets, and price sheets as directed.
Help customers resolve problems, identify correct part numbers, complete order forms, and recommend or sell related items when appropriate.
Maintain proficiency in parts business processes and provide professional parts service that builds customer confidence and satisfaction.
Analyze stock and estimated usage and prepare order forms as directed.
Work with other department personnel and provide parts information as needed.
Keep the parts department clean and orderly and maintain company safety and security; report deficiencies.
Increase job knowledge by attending available meetings, seminars, and schools.
Handle customer complaints diplomatically and report matters that may require further company attention.
Honor commitments, ensure deliveries are made on schedule, and advise customers of known delays.
Assist sales, rental, and service departments in finding and securing the correct parts for customer- and company-owned equipment and property.
Process inbound and outbound parts orders, and pick and pack orders for shipment using the best alternative.
Update showroom pricing and stocking levels for parts and accessories.
Perform other duties assigned by the parts manager.
Cooperate with other company personnel in a parts capacity and advise superiors of departmental changes that may affect company success.
Be accountable to the parts manager for proper interpretation of duties and responsibilities.