Parts Counter Associate

Alta•Ottawa, IL

About The Position

Alta Equipment Company is hiring a full-time Parts Counter Associate for its Ottawa, Illinois branch. This is a union position represented by Local 150. The expected hourly pay range is $22–$28, depending on the candidate’s overall experience. The Parts Counter Associate processes parts purchases and sales, actively sells parts, helps ensure parts margins meet Alta policies, and supports customer satisfaction, including for internal customers. The role also works with parts shipping and receiving, maintains department order and cleanliness, assists with physical inventory counts, and delivers parts to customers. The associate incorporates Alta’s Guiding Principles into daily activities, performs other assigned duties, and maintains consistent, reliable attendance, arriving ready to work at the designated start time. The position requires a high school diploma or GED and a valid driver’s license. At least one year of previous heavy equipment, automotive, or truck parts counter experience is desired. The work involves regular use of hands and communication; frequent sitting and lifting up to 25 pounds; occasional standing, walking, reaching, stooping, kneeling, crouching, crawling, and lifting 26 to over 100 pounds; and occasional work near moving mechanical parts.

Requirements

A valid driver’s license is required.
A high school diploma or GED is required.
Excellent communication skills and professionalism are required.
Basic mechanical understanding and the ability to identify by sight and name the parts of an industry-related piece of equipment.
Knowledge and understanding of the difference between mark-up and gross margin.
Proper phone etiquette.
Basic reading comprehension and writing skills, including the ability to understand simple instructions and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and coworkers.
Basic math skills, including addition, subtraction, multiplication, and division, and the ability to use these operations with American money and units of weight, volume, and distance.
Basic reasoning ability to follow detailed but uncomplicated written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to meet the stated physical demands, including occasional lifting of 26 to over 100 pounds.

Nice To Haves

At least one year of heavy equipment, automotive, or truck parts counter experience is desired.
A chauffeur’s license is preferred.
ASE certifications are preferred.
Forklift operation experience and hydraulic hose-making ability are preferred.
Experience with Microsoft Word, Excel, Outlook, Epicor/Silk systems, and vendor web portals.

Responsibilities

Process parts purchases and sales.
Actively sell parts.
Ensure parts margins meet Alta policies.
Ensure customer satisfaction, including for internal customers.
Work effectively and efficiently with parts shipping and receiving.
Maintain department order and cleanliness.
Assist with physical inventory counts.
Deliver parts to various customers.
Incorporate Alta’s Guiding Principles into daily activities.
Perform other duties as assigned.
Maintain consistent, regular, and reliable attendance, including being ready to work at the designated start time.