Auto Parts Counter Sales III #221 Albany

Bumper to Bumper•Albany, GA

3d•Onsite

About The Position

The Counter Sales Level 3 provides courteous over-the-counter and telephone sales and supports store operations. The role promotes sales programs and customer- and team-oriented activities, and may involve aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. The employee uses advanced parts knowledge and reasoning to assist with complex customer requests, mentors and directs junior counter salespeople and delivery drivers, and may complete end-of-day or end-of-month reporting. The position may also serve in a temporary supervisory capacity as a Leader in Training when assigned. The role provides customer service and sales support; researches parts availability, stock numbers, inventory, and pricing; handles transactions and customer accounts; and assists with inventory, stock maintenance, deliveries, and store opening or closing. The employee may help direct coworkers and perform supervisory duties in the store manager’s absence. This is a safety-sensitive position, and employment is subject to post-offer, pre-employment drug testing.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Previous professional automotive parts counter sales experience.
Ability to reconcile and balance accounting figures.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver’s license and clean driving record; Class E license required for Missouri locations.
Ability to meet the stated physical demands, including standing, walking, handling and reaching, and lifting or moving items up to 50 pounds occasionally.
Ability to work in the described environment, including frequent exposure to fumes or airborne particles and outdoor weather conditions.

Nice To Haves

Prior leadership experience or independent decision-making abilities.
Motivation to pursue a GED, if the candidate does not already have a high school diploma or equivalent.

Responsibilities

Provide courteous over-the-counter and telephone sales and exceptional customer service, including helping customers identify parts, offering solutions, and appropriately escalating issues.
Promote sales programs and support store performance through customer- and team-oriented activities.
Demonstrate advanced knowledge of auto parts and store systems and processes; train employees in parts knowledge and store processes; advise junior-level counter sales employees.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs.
Locate and pull parts for orders; receive, stock, straighten, dust, and rearrange inventory as needed.
Handle cash and credit transactions, invoice or credit customer accounts correctly, assist junior employees with transaction procedures, and report concerns or improper transactions to a manager.
Assist the manager with end-of-day and end-of-month processing when assigned.
Prioritize delivery items, assign deliveries to drivers, and follow up on critical deliveries.
Handle new and defective core returns, ensure correct customer credit, and complete required paperwork.
Open and/or close the store as scheduled.
Work home-store inventory and assist with inventory at other locations when assigned.
Maintain clean and orderly interior and exterior store areas, including picking up trash, sweeping, and mopping.
Coordinate with coworkers and assist other store employees; direct their tasks when needed.
Potentially perform supervisory duties in the store manager’s absence or serve in a temporary supervisory capacity as a Leader in Training when assigned.
Follow legal, regulatory, company safety guidelines, practices, and policies; complete required training to maintain industry knowledge.
Maintain a neat, clean, and professional appearance.
Perform other assigned tasks.