Auto Parts Counter Sales III Full-time #6009

Bumper to Bumper Auto Parts•Richmond, MO

About The Position

The Counter Sales Level 3 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports the overall performance of Bumper to Bumper Auto Parts store operations. The role promotes sales programs and customer- and team-oriented activities. Sales may include aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. Incentives may be available for sales activities. The position serves as a mentor and provides direction to new or junior Counter Salespersons and Delivery Drivers. It uses reasoning skills to assist customers with complex requests and may involve end-of-day or end-of-month reporting. The employee may also serve in a temporary supervisory capacity as a Leader in Training when assigned. Replacement Parts, Inc. and Crow Burlingame employ approximately 1,400 people across 12 states and approximately 220 locations, including corporate staff, wholesale auto parts and automotive paint stores, and the Parts Warehouse Inc. warehouse division. The company operates in aftermarket automotive parts, paint, and heavy-duty parts and is a privately held business that celebrated 100 years of serving its communities in 2019. This role has no supervisory responsibilities, although it may include directing coworkers or performing potential supervisory duties in the store manager’s absence. Employment is subject to post-offer, pre-employment drug testing. This is a safety-sensitive position due to the use of heavy equipment and hazardous material.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Previous professional automotive parts counter sales experience.
Ability to reconcile and balance accounting figures.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to follow written, oral, or diagrammed instructions using common-sense judgment and to address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver’s license and a clean driving record; a Class E license is required for Missouri locations.
Ability to meet the stated physical demands, including regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Ability to work in the described environment, including frequent exposure to fumes or airborne particles and outdoor weather conditions.

Nice To Haves

Prior leadership experience or independent decision-making abilities.
Class E driver’s license for employees at Missouri locations.

Responsibilities

Provide courteous, respectful, and kind service to employees and customers.
Understand and follow RPI store systems and processes; maintain advanced knowledge of auto parts and serve as an information resource for customers and coworkers.
Train employees in parts knowledge and store processes, and advise junior Counter Sales employees as needed.
Provide customer service by determining needed parts, offering solutions, addressing dissatisfied customers, and escalating issues when appropriate.
Understand pricing structures and customer discounts.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs.
Locate and pull parts for orders; check in, stock, straighten, dust, and rearrange inventory as needed.
Handle cash and credit transactions, invoice or credit customer accounts correctly, assist junior employees with transaction processes, and promptly report concerns or improper transactions to a manager.
Complete required training to maintain current industry knowledge.
Prioritize delivery items, assign deliveries to drivers, and follow up on critical deliveries.
Handle new and defective core returns, ensure correct customer credit, and complete required paperwork.
Open and/or close the store as scheduled.
Participate in inventory at the home store or another location when assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Assist the manager with end-of-day and end-of-month processing when needed.
Potentially perform supervisory duties in the store manager’s absence and assist or direct other store workers when needed.
Comply with legal, regulatory, and company safety rules and policies; maintain a neat, clean, and professional appearance.
Cooperate and coordinate with coworkers as a team member.
Perform other assigned tasks.