Auto Parts Counter Sales (Full Time) #142

Bumper to Bumper Auto Parts•Murray, KY

About The Position

The Counter Sales Level 1 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports store operations by promoting sales programs and contributing to customer- and team-oriented activities. Sales may involve aftermarket automotive replacement parts and may include heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. Sales incentives may be available. The role includes learning store systems and product lines, researching part availability and pricing, helping customers identify parts and solutions, handling transactions and customer accounts, and processing inventory and orders. The employee may also assist with store inventories, maintain the building and stock areas, and drive a vehicle as required. This is a safety-sensitive position involving heavy equipment and hazardous materials. Employment is subject to post-offer, pre-employment drug testing.

Requirements

High school diploma or equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively to customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to follow written, oral, or diagrammatic instructions using common-sense understanding and to address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and clean driving record; Class E license required for Missouri locations.
Ability to meet the physical demands of the job, including regularly standing, walking, handling objects, reaching, and talking or hearing; occasionally sitting, climbing or balancing, and stooping, kneeling, crouching, or crawling; and lifting or moving up to 10 pounds regularly, 25 pounds frequently, and 50 pounds occasionally.
Pass post-offer, pre-employment drug testing.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience is preferred.

Responsibilities

Attend work as scheduled and on time unless management authorizes time off.
Treat customers and coworkers courteously, respectfully, and kindly; cooperate and coordinate with coworkers as a team member.
Learn store systems, processes, and company product lines through assigned training.
Follow legal, regulatory, and company safety guidelines, practices, and policies; maintain a neat, clean, professional appearance.
Provide exceptional customer service, including helping customers determine the parts they need and partnering with experienced employees when necessary to offer solutions.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs, and ask for assistance when needed.
Locate and pull parts for orders; tag orders for delivery; check in, put up, straighten, dust, and rearrange stock as needed.
Complete assigned online training programs, including knowledge tests where applicable.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow manager instructions for handling new and defective core returns, issuing customer credit, and completing required paperwork; work with a manager until authorized to process paperwork independently.
Process incoming inventory and put up stock.
Safely drive a vehicle in varying weather and traffic conditions.
Conduct home-store inventory and assist with inventory at other locations if assigned.
Clean and maintain inside and outside building areas, including picking up trash, sweeping, and mopping.
Perform other tasks as assigned.