#6007 Full-Time Auto Parts Counter Sales II

Bumper to Bumper Auto Parts•Benton, AR

About The Position

The Counter Sales Level 2 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports the overall performance of Bumper to Bumper Auto Parts store operations. The role promotes sales programs and customer- and team-oriented activities. Incentives may be available for sales of aftermarket automotive replacement parts, and may include heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. The employee may mentor junior counter salespeople and/or delivery drivers. The role provides customer service by helping customers identify needed parts, recommending options, researching availability and pricing through computer systems and catalogs, handling transactions and customer accounts, and resolving customer concerns. Additional duties include locating and stocking parts, handling core returns and related paperwork, prioritizing deliveries and assigning them to drivers when applicable, assisting with inventory and store upkeep, and potentially opening or closing the store or assisting with end-of-day processing. This is a safety-sensitive position involving heavy equipment and hazardous materials. Employment is subject to post-offer, pre-employment drug testing. The role has no supervisory responsibilities.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively to groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and a clean driving record; a Class E license is required for Missouri locations.
Ability to meet the physical demands of the role, including regularly lifting and/or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Ability to perform duties in a safety-sensitive environment involving heavy equipment and hazardous materials; employment is subject to post-offer, pre-employment drug testing.

Nice To Haves

Three to four years of professional automotive parts experience or more than five years of hobbyist automotive parts experience.
Willingness and ability to mentor junior counter salespeople and/or delivery drivers.

Responsibilities

Provide courteous, respectful, and kind service to employees and customers.
Demonstrate understanding of store systems and processes and knowledge of auto parts; recommend parts that meet customer needs.
Coordinate with coworkers and work effectively as a team member.
Follow legal, regulatory, and company safety guidelines, practices, and policies.
Maintain a neat, clean, and professional appearance.
Assist customers in determining needed parts, offer options to solve problems, and defuse situations involving dissatisfied customers.
Partner with experienced or higher-level coworkers to resolve issues and meet customer demands.
Research part availability, stock numbers, inventory status, and pricing using computers and catalogs.
Mentor junior counter salespeople and/or delivery drivers when needed.
Locate and pull parts for orders; check in, stock, straighten, dust, and rearrange inventory as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Prioritize delivery items and assign deliveries to drivers when applicable.
Handle new and defective core returns, ensure proper customer credits, and complete required paperwork.
Open and/or close the store when assigned key-holder responsibility.
Work on home-store inventory or assist with inventory at other locations when assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Take initiative to complete tasks and find additional work after primary duties are finished.
Assist the manager with end-of-day processing when needed.
Perform other assigned tasks.