Sulphur Full Time Auto Parts-Counter Sales II #182

Replacement Parts•Sulphur, LA

About The Position

The Counter Sales Level 2 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports the overall performance of Bumper to Bumper Auto Parts store operations. The position promotes sales programs and customer- and team-oriented activities. Sales incentives may be available. Products may include aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. The employee may mentor junior Counter Salespersons and/or Delivery Drivers. This role involves helping customers identify needed parts, recommending suitable options, researching product availability and pricing, processing sales and returns, and maintaining inventory and the store. The employee may prioritize deliveries, assist with store opening or closing if given key-holder responsibility, and support inventory activities. The position has no supervisory responsibilities. Employment is subject to post-offer, pre-employment drug testing; it is a safety-sensitive position due to the use of heavy equipment and hazardous materials.

Requirements

High school diploma or equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and a clean driving record. Class E license is required for Missouri locations.
Ability to perform the essential duties, including the physical demands described in the posting.

Nice To Haves

Three to four years of professional automotive parts experience, preferred.
More than five years of hobbyist automotive parts experience, preferred.

Responsibilities

Provide courteous, respectful, and kind service to employees and customers.
Demonstrate understanding of store systems and processes and knowledge of auto parts; recommend parts to meet customer needs.
Coordinate with coworkers and work as a team member, partnering with more experienced coworkers to resolve issues and meet customer demands.
Assist customers in determining parts needed, offer options to solve problems, and defuse situations involving dissatisfied customers.
Research parts availability, stock numbers, inventory status, and pricing using a computer and catalogs.
Mentor junior counter sales employees and/or delivery drivers when needed.
Locate and pull parts for orders; check in, stock, straighten, dust, and rearrange inventory as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Prioritize delivery items and assign deliveries to drivers, if applicable.
Handle new and defective core returns, ensure proper customer credit, and complete required paperwork.
Open and/or close the store if assigned key-holder responsibility.
Work on the home store inventory and assist with inventory at other locations, if assigned.
Clean and maintain inside and outside building areas, including picking up trash, sweeping, and mopping.
Take initiative to complete tasks and find additional work when primary duties are finished.
Assist the manager with end-of-day processing, if needed.
Comply with legal, regulatory, company safety guidelines, practices, and policies; maintain a neat, clean, and professional appearance.
Perform other tasks as assigned.