Sulphur Auto Parts Counter Sales III (Full-Time) #182

Bumper to Bumper Auto Parts•Sulphur, LA

About The Position

The Counter Sales Level 3 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports store operations through sales programs and customer- and team-oriented activities. Sales may involve aftermarket automotive replacement parts, heavy-duty parts, auto and industrial paint, and body shop supplies and equipment. The role may include sales incentives. This employee serves as a mentor and provides direction to new or junior Counter Salespersons and Delivery Drivers, uses reasoning skills to assist with complex customer requests, and may complete end-of-day or end-of-month reporting. The employee may also serve in a temporary supervisory capacity as a Leader in Training. The position includes customer service, sales, inventory and transaction work, delivery coordination, and other store duties as assigned.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Previous professional automotive parts counter sales experience.
Ability to reconcile or balance accounting figures.
Ability to read and interpret documents, write routine reports and correspondence, and speak effectively to groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to follow written, oral, or diagram-based instructions and handle problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and clean driving record; Class E license required for Missouri locations.
Ability to meet the physical demands of the role, including regular standing, walking, handling and reaching; lifting up to 10 pounds regularly, up to 25 pounds frequently, and up to 50 pounds occasionally.
Ability to work in the described environment, which includes frequent exposure to fumes or airborne particles and outside weather conditions, and occasional exposure to moving mechanical parts, heights, chemicals, electrical shock risk, and vibration.
Successful completion of post-offer, pre-employment drug testing.

Nice To Haves

Prior leadership experience or independent decision-making abilities.

Responsibilities

Treat every employee and customer courteously, respectfully, and kindly.
Demonstrate thorough knowledge of store systems and processes and advanced knowledge of auto parts.
Train and advise other employees on parts knowledge, store processes, pricing, and transaction handling.
Provide customer service by identifying needed parts, offering solutions, addressing dissatisfied customers, and escalating issues when appropriate.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs.
Locate and pull parts for orders; check in, stock, straighten, dust, and rearrange inventory as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts; promptly report concerns or improper transactions to a manager.
Complete required training to maintain current industry knowledge.
Prioritize delivery items, assign deliveries to drivers, and follow up on critical deliveries.
Handle new and defective core returns, ensure customer credit is provided, and complete required paperwork.
Open and/or close the store as scheduled.
Work on home-store inventory or assist with inventory at other locations when assigned.
Clean and maintain the inside and outside of the building.
Assist the manager with end-of-day and end-of-month processing when needed.
Potentially perform supervisory duties in the store manager's absence and assist or direct other workers as needed.
Follow legal, regulatory, and company safety requirements and perform other assigned tasks.