Auto Parts Counter Sales #182 Sulphur, LA

Replacement Parts•Sulphur, LA

About The Position

The Counter Sales Level 1 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports store operations. The position promotes sales programs and may involve incentives for sales activities involving aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. The role includes helping customers determine the parts they need, researching availability and pricing using computer systems and catalogs, pulling and tagging orders, processing transactions, and maintaining inventory and store areas. The employee receives training on company systems, processes, and product lines and partners with more experienced coworkers or a manager when needed. This is a non-supervisory position. Employment is subject to post-offer, pre-employment drug testing, and the role is designated safety-sensitive due to the use of heavy equipment and hazardous materials.

Requirements

High school diploma or equivalent experience, or motivation to pursue a GED.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before customer or employee groups.
Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagram instructions and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and a clean driving record; a Class E license is required for Missouri locations.
Ability to meet the physical demands of the job, including regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Ability to perform the job's standing, walking, hand-use, reaching, communication, and occasional sitting, climbing, balancing, stooping, kneeling, crouching, or crawling duties.

Nice To Haves

One year of professional automotive parts experience.
Two years of hobbyist automotive parts experience.

Responsibilities

Attend work as scheduled and demonstrate courteous, respectful, and kind conduct toward customers and coworkers.
Learn and follow company store systems, processes, safety guidelines, practices, and policies.
Coordinate with coworkers and contribute as a team member.
Attend or complete assigned training to build knowledge of the company's product lines and complete assigned online training programs.
Provide exceptional customer service, assist customers in determining needed parts, and seek help from experienced employees when necessary.
Research parts availability, stock numbers, inventory status, and pricing using computer systems and catalogs.
Locate and pull parts for orders; tag orders for delivery.
Check in, process, stock, straighten, dust, and rearrange inventory as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow manager instructions for customer core returns, customer credits, and related paperwork; work with the manager until authorized to process paperwork independently.
Safely drive a vehicle in varying weather and traffic conditions.
Work on the home store inventory and assist with inventory at other locations if assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Perform other tasks as assigned.