Sulphur Full Time Auto Parts-Counter Sales II #182

Bumper to Bumper Auto Parts•Sulphur, LA

3d•Onsite

About The Position

The Counter Sales Level 2 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports the overall performance of Bumper to Bumper Auto Parts store operations. The role promotes sales programs and participates in customer- and team-oriented activities. Sales incentives may be available. Products may include aftermarket automotive replacement parts, heavy-duty parts, auto and industrial paint, and body shop supplies and equipment. The employee may mentor junior Counter Salespeople and/or Delivery Drivers. The position involves advising customers on parts, researching availability and pricing using computers and catalogs, processing transactions and returns, handling stock, and supporting store operations. Other duties may include assigning deliveries, opening or closing the store when given key-holder responsibility, assisting with inventory and end-of-day processing, and maintaining the store and surrounding area. This is a safety-sensitive position due to the use of heavy equipment and hazardous materials. Employment is subject to post-offer, pre-employment drug testing.

Requirements

High school diploma, or equivalent experience, or motivation to pursue a GED.
Valid driver's license and a clean driving record; a Class E license is required for Missouri locations.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively to groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to follow written, oral, or diagram-based instructions and solve problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Ability to meet the physical demands of the job, including regularly standing, walking, handling objects, reaching, and talking or hearing; occasionally sitting, climbing, balancing, stooping, kneeling, crouching, or crawling; and lifting or moving items up to 50 pounds.

Nice To Haves

Three to four years of professional automotive parts experience, or more than five years of hobbyist automotive parts experience.
Above-average understanding of auto parts and the ability to recommend suitable products to customers.

Responsibilities

Provide courteous, respectful, and kind service to employees and customers.
Understand and follow store systems and processes.
Recommend auto parts that meet customers’ needs and provide exceptional customer service, including helping resolve customer problems and concerns.
Coordinate and cooperate with coworkers as a team member, and partner with more experienced coworkers to resolve issues promptly.
Research part availability, stock numbers, inventory status, and pricing using computers and catalogs.
Mentor junior counter sales staff and/or delivery drivers when appropriate.
Locate and pull parts for orders; check in, put up, straighten, dust, and rearrange stock as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Prioritize delivery items and assign deliveries to drivers, if applicable.
Process new and defective core returns, ensure appropriate customer credit, and complete required paperwork.
Open and/or close the store if assigned key-holder responsibility.
Work on the home-store inventory and assist with inventory at other locations if assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Take initiative to complete tasks and find additional work when primary duties are finished.
Assist the manager with end-of-day processing when needed.
Follow applicable legal, regulatory, and company safety guidelines, practices, and policies.
Maintain a neat, clean, and professional appearance.
Perform other assigned tasks.