Sulphur Auto Parts Counter Sales III (Full-Time) #182

Bumper to Bumper•Sulphur, LA

3d•Onsite

About The Position

The Counter Sales III provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports the overall performance of Bumper to Bumper Auto Parts store operations. The role promotes sales programs and customer- and team-oriented activities. Sales may involve aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. The position serves as a mentor to new or junior Counter Salespeople and Delivery Drivers, provides direction as needed, and uses reasoning skills to help with complex customer requests. It may also include end-of-day or end-of-month reporting and temporary supervisory duties as a Leader in Training or in the store manager’s absence. The position provides customer service and parts expertise, assists with sales and store operations, and helps train junior employees. Duties include researching, locating, handling, and stocking parts; processing customer transactions and returns; coordinating deliveries; maintaining the store; and following company safety and operating policies. A valid driver’s license and clean driving record are required. Employment is subject to post-offer, pre-employment drug testing. This is a safety-sensitive position involving heavy equipment and hazardous materials.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Previous professional automotive parts counter sales experience.
Ability to reconcile or balance accounting figures.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to apply common-sense reasoning to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver’s license and clean driving record; Class E license required for Missouri locations.
Ability to meet the physical demands of the job, including standing, walking, handling and reaching, occasional sitting, climbing, balancing, stooping, kneeling, crouching, or crawling, and lifting up to 50 pounds.
Ability to work in an environment with frequent exposure to fumes or airborne particles and outdoor weather, and occasional exposure to moving mechanical parts, heights, toxic or caustic chemicals, electrical shock risk, and vibration.
Successful completion of post-offer, pre-employment drug testing.

Nice To Haves

Prior leadership experience or independent decision-making abilities.

Responsibilities

Provide courteous, respectful, and kind service to employees and customers.
Demonstrate thorough knowledge of store systems and processes and advanced knowledge of auto parts; serve as a source of information for customers and coworkers.
Train employees on parts knowledge and store processes, and advise junior Counter Sales employees as needed.
Provide customer service by determining parts needs, offering solutions, addressing dissatisfied customers, and escalating issues when appropriate.
Understand pricing structures and available customer discounts.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs.
Locate and pull parts for orders; check in, stock, straighten, dust, and rearrange inventory as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts; train junior employees on correct transaction handling and report concerns or improper transactions to a manager.
Complete required training to maintain current industry knowledge.
Prioritize delivery items, assign deliveries to drivers, and follow up on critical deliveries.
Handle new and defective core returns, ensure appropriate customer credit, and complete required paperwork.
Open and/or close the store as scheduled.
Assist with end-of-day and end-of-month processing as assigned.
Conduct inventory at the home store or assist with inventory at other locations when assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Cooperate and coordinate with coworkers as a team member, assist other store workers, and direct their tasks when needed.
Perform potential supervisory duties in the store manager’s absence and other tasks as assigned.
Follow legal, regulatory, and company safety guidelines, practices, and policies; maintain a neat, clean, professional appearance.