Sulphur Auto Parts Counter Sales III (Full-Time) #182

Bumper to Bumper Auto Parts•Sulphur, LA

3d•Onsite

About The Position

The Counter Sales Level 3 provides friendly, courteous over-the-counter sales and takes customer orders in person and by phone. The role supports store performance through sales programs and customer- and team-oriented activities. Sales may involve aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. The employee serves as a mentor and provides direction to new or junior Counter Salespersons and Delivery Drivers, uses reasoning skills to assist with complex customer requests, and may complete end-of-day or end-of-month reports. A Leader in Training assignment may involve temporary supervisory duties. The position involves customer service and sales, researching parts and pricing, handling transactions and returns, processing and organizing stock, coordinating deliveries, and maintaining the store. The employee may open or close the store, assist with inventories, support coworkers, and take on potential supervisory duties when the store manager is absent. The job is safety-sensitive and subject to post-offer, pre-employment drug testing.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Previous professional automotive parts counter sales experience.
Ability to reconcile and balance accounting figures.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to follow written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and a clean driving record; Class E license required for Missouri locations.
Ability to meet the stated physical demands, including regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Ability to satisfy the essential duties of the position, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Prior leadership experience or independent decision-making abilities.
Motivation to pursue a GED, if the applicant does not have a high school diploma or equivalent.

Responsibilities

Provide courteous, respectful, and kind service to employees and customers.
Understand and use store systems and processes; maintain advanced auto-parts knowledge and serve as an information resource for customers and coworkers.
Train employees on parts knowledge and store processes, and advise junior Counter Sales employees as needed.
Provide customer service by identifying needed parts, offering solutions, addressing dissatisfied customers, and escalating issues when appropriate.
Understand pricing and customer discounts; research part availability, stock numbers, inventory status, and pricing using computers and catalogs.
Locate and pull parts for orders; check in, stock, straighten, dust, and rearrange inventory as needed.
Handle cash and credit transactions and invoice or credit customer accounts correctly; report concerns or improper transactions to a manager.
Complete required training to maintain current industry knowledge.
Prioritize delivery items, assign deliveries to drivers, and follow up on critical items.
Handle new and defective core returns, ensure appropriate customer credit, and complete required paperwork.
Open or close the store as scheduled.
Work on home-store inventory and assist with inventory at other locations when assigned.
Clean and maintain the inside and outside of the building.
Assist the manager with end-of-day and end-of-month processing when needed.
Potentially perform supervisory duties in the store manager's absence, and assist or direct other workers as needed.
Follow legal, regulatory, and company safety policies and practices; cooperate with coworkers and maintain a neat, clean, professional appearance.
Perform other assigned tasks.