Auto Parts Counter Sales #182 Sulphur, LA

Bumper to Bumper Auto Parts•Sulphur, LA

About The Position

The Counter Sales Level 1 provides friendly, courteous over-the-counter sales and takes customer orders in person and by phone. The role supports store operations through sales programs and customer- and team-oriented activities. Sales may involve aftermarket automotive replacement parts and may include heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. Sales incentives may be available. The position involves learning store systems, product lines, and sales and inventory processes; providing customer service and helping customers determine which parts they need; researching availability and pricing; handling transactions and returns; and maintaining inventory and the store. The employee has no supervisory responsibilities. This is a safety-sensitive position involving heavy equipment and hazardous materials. Employment is subject to post-offer, pre-employment drug testing.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively with customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to follow written, oral, or diagram instructions and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and clean driving record; a Class E license is required for Missouri locations.
Ability to meet the physical demands of the job, including regularly standing, walking, handling items, reaching, and communicating; lifting up to 10 pounds regularly, 25 pounds frequently, and 50 pounds occasionally.
Ability to work in an environment involving frequent exposure to fumes or airborne particles and outdoor weather, and occasional exposure to moving mechanical parts, heights, toxic or caustic chemicals, electrical shock risk, and vibration.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience is preferred.

Responsibilities

Provide courteous over-the-counter sales and take orders in person and by phone.
Promote sales programs and support store performance through customer- and team-oriented activities.
Provide exceptional customer service, help identify parts needed, and consult more experienced employees when necessary to find solutions.
Learn to research parts availability, stock numbers, inventory status, and pricing using computers and catalogs.
Locate, pull, tag, and prepare parts for customer orders and delivery.
Check in, process, stock, straighten, dust, and rearrange inventory as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow manager instructions for customer core returns, including processing paperwork and credits; seek guidance until authorized to handle the process independently.
Complete assigned training, including online programs and knowledge tests, and develop knowledge of company product lines.
Attend work as scheduled and on time unless authorized otherwise; maintain a neat, clean, and professional appearance.
Work cooperatively with coworkers and follow legal, regulatory, company safety, and other policies and procedures.
Safely drive a vehicle in different weather and traffic conditions.
Assist with inventory at the home store or other locations if assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Perform other tasks as assigned.