Auto Parts Counter Sales (Full Time) #6010

Replacement Parts•Greenwood, LA

About The Position

The Counter Sales Level 1 provides friendly, courteous over-the-counter sales to customers and takes orders in person and by phone. The role supports store operations through sales programs and customer- and team-oriented activities. Sales may involve aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. Sales incentives may be available. The employee will learn store systems, product lines, and processes; assist customers in identifying parts; research availability, inventory, and pricing; process transactions and returns; pull and tag orders; and help maintain inventory and store cleanliness. The position has no supervisory responsibilities. Training for the new Greenwood, Louisiana location will take place at neighboring Shreveport locations before the planned March opening.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively with customers or employees.
Ability to perform calculations involving discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to follow written, oral, or diagram-based instructions and resolve problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and clean driving record.
Ability to meet the job’s physical demands, including regularly standing, walking, handling items, reaching, and communicating; lifting up to 50 pounds occasionally.
Ability to comply with post-offer, pre-employment drug testing requirements.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience.

Responsibilities

Attend work on time as scheduled and conduct oneself courteously and respectfully toward customers and coworkers.
Learn the company’s store systems, processes, and product lines, including through assigned training and online programs.
Provide exceptional customer service, help customers determine which parts they need, and consult more experienced employees when needed.
Research part availability, stock numbers, inventory status, and pricing using computers and catalogs.
Locate and pull parts for orders, tag orders for delivery, and assist with incoming inventory and stocking.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow instructions for customer core returns, process customer credits, and complete required paperwork, consulting the manager until able to perform the process independently.
Maintain, straighten, dust, and rearrange stock; assist with store inventories at the home store or other locations when assigned.
Safely drive a vehicle in varying weather and traffic conditions.
Clean and maintain the inside and outside areas of the building.
Follow legal, regulatory, company, and safety requirements and perform other assigned tasks.