Auto Parts Counter Sales Full-Time Store #22

Replacement Parts•DeWitt, AR

11d

About The Position

The Counter Sales Level 1 provides friendly, courteous over-the-counter sales and takes customer orders in person and by phone while supporting store operations. The role focuses on promoting sales programs and customer- and team-oriented activities. Sales may involve aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. Sales incentives may be available. The position provides customer service, helps customers determine the parts they need, researches availability and pricing, locates and pulls parts, handles transactions and customer credits, and supports inventory and store upkeep. The employee learns company systems, product lines, processes, and training materials, and works with experienced coworkers or a manager when assistance is needed. The role has no supervisory responsibilities.

Requirements

High school diploma or equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to carry out written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and clean driving record; Class E license required for Missouri locations.
Ability to meet the physical demands of the job, including standing, walking, handling and reaching, and lifting or moving items up to 50 pounds.
Ability to perform the job's essential functions, with reasonable accommodations where applicable.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience is preferred.

Responsibilities

Attend work as scheduled and on time, unless management authorizes time off.
Treat customers and coworkers courteously, respectfully, and kindly; cooperate and coordinate with coworkers as a team member.
Follow legal, regulatory, and company safety guidelines, practices, and policies; maintain a neat, clean, and professional appearance.
Complete assigned training to develop knowledge of company product lines, systems, and processes, including online programs and any associated knowledge tests.
Provide exceptional customer service, assist customers in determining parts needed, and seek help from experienced coworkers when necessary to offer appropriate solutions.
Research part availability, stock numbers, inventory status, and pricing using computers and catalogs.
Locate and pull parts for customer orders, tag orders for delivery, and support incoming inventory processing and stock replenishment.
Check in, put up, straighten, dust, and rearrange stock as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow manager instructions for customer core returns, ensure proper customer credit, and complete related paperwork; work with the manager until authorized to handle the process independently.
Safely drive a vehicle in varying weather and traffic conditions.
Work on the home store inventory and assist with inventory at other locations if assigned.
Clean and maintain inside and outside building areas, including picking up trash, sweeping, and mopping.
Perform other tasks as assigned.