Auto Parts Counter Sales Full-Time Store #22

Bumper to Bumper Auto Parts•De Witt, AR

12d

About The Position

The Counter Sales Level 1 provides friendly, courteous over-the-counter sales and takes customer orders in person and by phone while supporting store operations. The role promotes sales programs and customer- and team-oriented activities. Sales may involve aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. Sales incentives may be available. The position provides customer service and helps customers identify the parts they need, researching availability, stock numbers, inventory status, and pricing using store systems, computers, and catalogs. The employee also handles transactions, processes and organizes inventory, pulls and tags customer orders, maintains the store and surrounding areas, and completes assigned training. The role has no supervisory responsibilities. A valid driver's license and clean driving record are required; the job includes safely driving in varying weather and traffic conditions and assisting with inventory at the home store or other locations when assigned. This is a safety-sensitive position involving heavy equipment and hazardous materials. Employment is subject to post-offer, pre-employment drug testing. The work environment may include fumes or airborne particles and outdoor weather, as well as occasional exposure to moving mechanical parts, heights, toxic or caustic chemicals, electrical-shock risk, and vibration. Noise is usually moderate.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Valid driver's license and clean driving record; a Class E license is required for Missouri locations.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively to customer or employee groups.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Ability to meet the stated physical demands, including regularly standing, walking, handling items, reaching, and talking or hearing; lifting and moving up to 10 pounds regularly, up to 25 pounds frequently, and up to 50 pounds occasionally.
Ability to safely drive in varying weather and traffic conditions.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience is preferred.
Ability and willingness to learn store systems, processes, and product lines.

Responsibilities

Attend work on time as scheduled unless management authorizes time off.
Treat customers and coworkers courteously, respectfully, and kindly; work cooperatively as a team member.
Learn and follow store systems and processes, company policies, safety practices, and applicable legal and regulatory requirements.
Attend or complete assigned training to develop product knowledge, including online training and knowledge tests.
Provide customer service and assist customers in determining the parts they need; consult more experienced employees when needed.
Research part availability, stock numbers, inventory status, and pricing using computers and catalogs.
Locate and pull parts for orders, tag orders for delivery, and check in, stock, straighten, dust, and rearrange merchandise as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow manager instructions for customer core returns, ensuring proper credits and completing required paperwork; work with a manager until authorized to handle the process independently.
Process incoming inventory and put away stock.
Safely drive a vehicle in different weather and traffic conditions.
Work on the home store's inventory and assist with inventory at other locations when assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Maintain a neat, clean, and professional appearance.
Perform other tasks as assigned.