Auto Parts Counter Sales III Full-time #6009

Replacement Parts•Richmond, MO

About The Position

The Counter Sales Level 3 provides courteous over-the-counter and telephone sales to customers and supports the performance of Bumper to Bumper Auto Parts store operations. The role promotes sales programs and serves customers and coworkers in a team-oriented manner. Sales may involve aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. The employee uses advanced auto-parts knowledge and sound judgment to assist with complex customer requests, mentors and trains junior employees, and may help with store reporting, inventory, deliveries, and temporary supervisory duties when assigned. The position requires customer service, sales, parts research, order fulfillment, transaction handling, and general store upkeep. It also involves following safety and company policies, maintaining a professional appearance, completing required training, and assisting with store opening or closing as scheduled. This is a safety-sensitive position involving heavy equipment and hazardous materials. Employment is subject to post-offer, pre-employment drug testing.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Previous professional automotive parts counter sales experience.
Ability to reconcile and balance accounting figures.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively to groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and a clean driving record; Class E license required for Missouri locations.
Ability to meet the described physical demands, including regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Successful completion of post-offer, pre-employment drug testing.

Nice To Haves

Prior leadership experience or independent decision-making abilities.

Responsibilities

Treat employees and customers courteously, respectfully, and kindly.
Demonstrate thorough knowledge of store systems and processes, and advanced knowledge of auto parts.
Train and mentor employees on parts knowledge, store processes, and correct transaction handling; advise junior Counter Sales employees as needed.
Provide exceptional customer service, help customers identify parts and solutions, address dissatisfied customers, and escalate issues when appropriate.
Understand pricing and customer discounts; research part numbers, availability, inventory status, and prices using computer systems and catalogs.
Locate and pull parts for orders; check in, stock, straighten, dust, and rearrange merchandise as needed.
Handle cash and credit transactions and accurately invoice or credit customer accounts; report concerns and improper transactions to a manager.
Assist the manager with end-of-day and end-of-month processing when assigned.
Prioritize delivery items, assign deliveries to drivers, and follow up on critical deliveries.
Handle new and defective core returns, ensure customer credit is correct, and complete required paperwork.
Open and/or close the store as scheduled.
Work on the home store's inventory or assist with inventory at other locations when assigned.
Clean and maintain inside and outside building areas, including picking up trash, sweeping, and mopping.
Coordinate and cooperate with coworkers and comply with legal, regulatory, company, and safety requirements.
Complete required training to maintain industry knowledge.
Perform potential supervisory duties in the store manager's absence, assist other workers, direct tasks when needed, and perform other assigned duties.