Auto Parts Counter Sales Part-time #6009

Replacement Parts•Richmond, MO

About The Position

The Counter Sales Level 1 provides courteous over-the-counter sales and takes customer orders in person and by phone. The role supports store operations through sales programs and customer- and team-focused activities. Sales may include aftermarket automotive replacement parts and, where applicable, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. Incentives may be available for sales activities. The employee learns store systems, product lines, and processes; assists customers in identifying parts; researches availability, inventory, and pricing; and works with more experienced staff when needed. Duties also include processing transactions and returns, handling inventory and customer orders, tagging orders for delivery, and maintaining a clean and orderly store. The position requires safe driving when assigned and compliance with company safety policies. This job has no supervisory responsibilities.

Requirements

High school diploma or equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and clean driving record; a Class E license is required for Missouri locations.
Ability to meet the physical demands of the role, including standing and walking regularly; using hands and arms; occasionally sitting, climbing or balancing, and stooping, kneeling, crouching, or crawling; and lifting or moving up to 50 pounds.
Ability to work in an environment with frequent exposure to fumes or airborne particles and outdoor weather, and occasional exposure to moving mechanical parts, heights, toxic or caustic chemicals, electrical-shock risk, and vibration.
Successful completion of post-offer, pre-employment drug testing.

Nice To Haves

One year of professional automotive parts experience, or two years of hobbyist automotive parts experience, is preferred.

Responsibilities

Attend work as scheduled and arrive on time unless management authorizes time off.
Treat customers and coworkers courteously, respectfully, and kindly; cooperate with coworkers as a team member.
Learn and follow store systems, processes, product lines, and assigned training programs.
Provide exceptional customer service, including helping customers determine which parts they need and partnering with experienced employees when necessary.
Research part availability, stock numbers, inventory status, and pricing using computers and catalogs; ask for assistance when needed.
Locate and pull parts for orders; process incoming inventory; stock, straighten, dust, and rearrange merchandise as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow manager instructions for customer core returns, including learning the process, providing proper customer credit, and completing required paperwork.
Tag customer orders for delivery.
Safely drive a vehicle in varying weather and traffic conditions when required.
Participate in store or other-location inventory work when assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Follow legal, regulatory, company safety guidelines, practices, and policies; maintain a neat, clean, and professional appearance.
Perform other assigned tasks.