Location 33 Auto Parts Counter Sales III (FT)

Bumper to Bumper Auto Parts•West Monroe, LA

1d•Onsite

About The Position

The Counter Sales Level 3 provides courteous over-the-counter and telephone sales and customer support for a Bumper to Bumper Auto Parts store. The role promotes sales programs and supports store operations, handling aftermarket automotive replacement parts and potentially heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. The employee serves as a mentor to new or junior Counter Salespersons and Delivery Drivers, assists with complex customer requests, and may perform end-of-day or end-of-month reporting or serve in a temporary supervisory capacity as a Leader in Training. The position requires advanced knowledge of automotive parts, store systems, customer service, pricing, transactions, inventory, and delivery coordination. Duties also include training coworkers, maintaining the store and its stock, opening or closing as scheduled, and assisting with inventory. The role may involve potential supervisory duties when the store manager is absent, although the job has no assigned supervisory responsibilities. This is a safety-sensitive position involving heavy equipment and hazardous materials. Employment is subject to post-offer, pre-employment drug testing. The work environment may include fumes or airborne particles and outdoor weather, with occasional exposure to moving mechanical parts, heights, chemicals, electrical shock, and vibration. The noise level is usually moderate.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Previous professional automotive parts counter sales experience.
Ability to reconcile and balance accounting figures.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively with customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagrammatic instructions and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and clean driving record; Class E license required for Missouri locations.
Ability to perform the essential duties, including regularly standing, walking, handling items, reaching, and talking or hearing; occasionally sitting, climbing or balancing, and stooping, kneeling, crouching, or crawling.
Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Ability to meet the position's vision requirements, including close and distance vision.

Nice To Haves

Prior leadership experience or independent decision-making abilities.
Ability and willingness to pursue a GED, where applicable.

Responsibilities

Provide friendly, courteous, and exceptional customer service in person and by phone, including identifying parts, offering solutions, and appropriately resolving or escalating customer concerns.
Promote sales programs and support the performance of store operations.
Demonstrate advanced automotive parts knowledge and serve as an information resource for customers and coworkers.
Train other employees on parts knowledge, store processes, and proper transaction handling; mentor and advise junior Counter Sales staff and Delivery Drivers.
Understand store systems, processes, pricing structures, and customer discounts.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs.
Locate and pull parts for orders; receive, put away, straighten, dust, and rearrange stock as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts; promptly report concerns or improper transactions to a manager.
Assist the manager with end-of-day and end-of-month processing as assigned.
Prioritize delivery items, assign deliveries to drivers, and follow up on critical items to meet customer expectations.
Process new and defective core returns, ensure customers receive proper credit, and complete required paperwork.
Open and/or close the store as scheduled.
Work on home-store inventory or assist with inventory at other locations if assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Comply with legal, regulatory, company safety guidelines, practices, and policies; maintain a neat, clean, and professional appearance.
Complete required training to stay current in industry knowledge.
Assist coworkers and direct their tasks when needed; perform potential supervisory duties in the store manager's absence or serve in a temporary supervisory capacity as assigned.
Perform other tasks as assigned.