Location 33 Auto Parts Counter Sales III (FT)

Bumper to Bumper Auto Parts•Cypress, LA

About The Position

The Counter Sales Level 3 provides courteous over-the-counter sales and takes customer orders in person and by phone, supporting the performance of Bumper to Bumper Auto Parts store operations. The position promotes sales programs and serves customers purchasing aftermarket automotive replacement parts, potentially including heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. The role serves as a source of advanced parts knowledge for customers and coworkers, mentors and trains newer or junior employees, and may assist with reporting, inventory, store opening and closing, delivery coordination, and supervisory coverage when assigned. Incentives may be available for sales activities. The role requires customer service, sales, parts research, inventory handling, transaction processing, and teamwork. It may involve a temporary Leader in Training assignment or potential supervisory duties in the absence of the store manager, although the position has no regular supervisory responsibilities. Employment is subject to post-offer, pre-employment drug testing. This is a safety-sensitive position involving heavy equipment and hazardous materials.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Previous professional automotive parts counter sales experience.
Ability to reconcile or balance accounting figures.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively to groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to follow written, oral, or diagrammatic instructions and solve problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and clean driving record; a Class E license is required for Missouri locations.
Ability to meet the stated physical demands, including regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.

Nice To Haves

Prior leadership experience or independent decision-making abilities.

Responsibilities

Provide courteous, respectful, and kind service to employees and customers.
Apply a thorough understanding of store systems and processes and advanced automotive parts knowledge.
Train employees on parts knowledge and store processes, and advise junior Counter Sales employees as needed.
Assist customers in determining needed parts, offer options, handle dissatisfied-customer situations, and escalate issues when appropriate.
Understand pricing structures and customer discounts.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs.
Locate and pull parts for orders; check in, stock, straighten, dust, and rearrange inventory as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts; help junior employees learn correct transaction procedures and report concerns or improper transactions to a manager.
Complete required training to maintain current industry knowledge.
Prioritize delivery items, assign deliveries to drivers, and follow up on critical deliveries.
Handle new and defective core returns, ensure correct customer credit, and complete required paperwork.
Open and/or close the store as scheduled.
Work on the home store inventory or assist with inventory at other locations when assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Assist the manager with end-of-day and end-of-month processing when needed.
Potentially perform supervisory duties in the store manager's absence, assist other workers, and direct tasks when needed.
Comply with legal, regulatory, company safety guidelines, practices, and policies; maintain a neat, clean, and professional appearance.
Perform other tasks as assigned.