Auto Parts Counter Sales III #221 Albany

Bumper to Bumper Auto Parts•Albany, GA

About The Position

The Counter Sales Level 3 provides courteous over-the-counter and telephone sales to customers and supports Bumper to Bumper Auto Parts store operations. The role promotes sales programs and serves customers and coworkers, with possible sales incentives. Products may include aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. The employee is an experienced source of parts and store-process knowledge, mentors and trains junior counter salespeople and delivery drivers, and may assist with reporting, inventory, deliveries, and store opening or closing. The role may involve temporary supervisory coverage when assigned, although the position has no regular supervisory responsibilities. Replacement Parts, Inc. and Crow Burlingame comprise corporate staff, wholesale auto parts and automotive paint stores, and the Parts Warehouse Inc. warehouse division. The company employs around 1,400 people across 12 states and approximately 220 locations. Employment is subject to post-offer, pre-employment drug testing. This is a safety-sensitive position involving heavy equipment and hazardous materials.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Previous professional automotive parts counter sales experience.
Ability to reconcile and balance accounting figures.
Valid driver's license and clean driving record; Class E license required for Missouri locations.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to follow written, oral, or diagram-based instructions using common sense and resolve problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Ability to perform the essential duties, with reasonable accommodations available for individuals with disabilities.
Ability to meet the physical demands of the role, including regularly standing, walking, handling and reaching, and lifting or moving up to 10 pounds regularly, up to 25 pounds frequently, and up to 50 pounds occasionally.

Nice To Haves

Prior leadership experience or independent decision-making abilities.

Responsibilities

Treat employees and customers courteously, respectfully, and kindly.
Understand and follow RPI store systems and processes.
Use advanced auto-parts knowledge to assist customers and coworkers, including complex customer requests.
Train and mentor other employees in parts knowledge and store processes.
Provide exceptional customer service by identifying needed parts, offering solutions, and de-escalating dissatisfied-customer situations; escalate issues when appropriate.
Understand pricing and customer discounts and advise junior-level Counter Sales employees.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs.
Locate and pull parts for orders; check in, stock, straighten, dust, and rearrange inventory as needed.
Process cash and credit transactions and correctly invoice or credit customer accounts; train junior employees on correct handling and report improper transactions or concerns to a manager.
Complete required training to maintain industry knowledge.
Prioritize delivery items, assign deliveries to drivers, and follow up on critical deliveries.
Process new and defective core returns, ensure customer credit, and complete required paperwork.
Open and/or close the store as scheduled.
Participate in home-store inventory and assist with inventory at other locations when assigned.
Clean and maintain the interior and exterior of the building.
Assist the manager with end-of-day and end-of-month processing when needed.
Potentially perform supervisory duties in the store manager's absence or serve in a temporary supervisory capacity as assigned.
Assist coworkers and direct their tasks when needed.
Comply with legal, regulatory, and company safety requirements, and maintain a neat, clean, professional appearance.
Perform other tasks as assigned.