Counter Parts Sales Representative
FleetPride•Gardena, CA
•$17 - $28
About The Position
Provide service to customers by phone or in person through sales of heavy-duty parts, based on customer needs and part availability, to generate profit for FleetPride. FleetPride is described as the largest aftermarket distributor of heavy-duty truck and trailer parts in the U.S., with retail, service, distribution, and wholesale divisions.
Requirements
- High school diploma, GED, or high school equivalence certificate.
- Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
- At least 2 years of sales experience; heavy-duty automotive parts sales experience is preferred.
- Active listening skills, including giving others full attention, understanding their points, asking appropriate questions, and avoiding inappropriate interruptions.
- Ability to communicate information effectively.
- Time-management skills, including managing one's own time and the time of others.
- Persuasion skills.
- Service orientation and an active effort to help people.
Nice To Haves
- Experience selling heavy-duty automotive parts.
Responsibilities
- Help determine and obtain requested heavy-duty parts for customers by phone or in person, and suggest related parts for a full-service solution.
- Locate and obtain ordered parts for customers from the central warehouse or branch.
- Determine sales prices according to company procedures.
- Handle warranty or defective parts according to company procedures.
- Write up approved charge sales according to company procedures.
- Special-order parts on an emergency basis when necessary and appropriate.
- Process approved customer credits for returned merchandise.
- Maintain confidentiality of pricing lists and structures as required by company procedures.
- Answer customer questions about products, prices, availability, and product features.
- Provide customers with current product catalogs.
- Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
- Keep the counter parts area clean and orderly and ensure display areas encourage sales.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
