Counter Parts Sales Representative

FleetPride • Knoxville, TN

8d

About The Position

The Counter Parts Sales Representative provides customer service by phone and in person through sales of heavy-duty parts. The role identifies customer needs, checks parts availability, and makes sales in accordance with company procedures to generate profit for FleetPride. The representative also helps customers obtain parts, answers product questions, handles returns and warranty matters, and maintains an orderly, sales-supportive counter and display area.

Requirements

• High school diploma, GED, or High School Equivalence Certificate.
• Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
• Active listening skills, including giving others full attention, understanding their points, asking appropriate questions, and avoiding inappropriate interruptions.
• Ability to communicate information effectively to others.
• Time-management skills, including managing one’s own time and the time of others.
• Persuasion skills.
• Service orientation and an active interest in finding ways to help people.
• At least 2 years of sales experience.

Nice To Haves

• Experience selling heavy-duty automotive parts.

Responsibilities

• Help determine and obtain heavy-duty parts requested by customers by phone or in person.
• Suggest related parts to provide a full-service sale.
• Locate and obtain ordered parts from the central warehouse or branch.
• Determine customer sales prices in accordance with company procedures.
• Handle warranty or defective parts in accordance with company procedures.
• Write up approved charge sales in accordance with company procedures.
• Special-order parts on an emergency basis when necessary and appropriate.
• Process approved customer credits for returned merchandise.
• Maintain confidentiality of pricing lists and structures as required by company procedures.
• Answer customer questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
• Keep the counter parts area clean and orderly.
• Maintain display areas that encourage sales.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED