Counter Parts Sales Representative

FleetPride • Knoxville, TN

9d

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Counter Parts Sales Representative provides customer service by phone and in person, selling heavy-duty parts according to customer needs and parts availability while helping the company make a profit. The role serves customers by identifying and obtaining parts, explaining product information, handling sales and returns, and maintaining an organized counter and display area.

Requirements

• High school diploma, GED, or high school equivalence certificate.
• Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
• At least 2 years of sales experience.
• Active listening, including giving others full attention, understanding their points, asking appropriate questions, and avoiding inappropriate interruptions.
• Ability to communicate information effectively.
• Time-management skills, including managing one’s own time and the time of others.
• Persuasion skills.
• Service orientation and an active effort to help people.
• Ability to lift and carry up to 50 pounds; squat, bend, climb ladders or stairs, reach above or below the shoulders, walk, twist, sit, and stand.

Nice To Haves

• Experience selling heavy-duty automotive parts.

Responsibilities

• Help determine and obtain heavy-duty parts requested by customers by phone or in person; suggest related parts for a full-service sale.
• Locate and obtain ordered parts from the central warehouse or branch.
• Determine customer sales prices according to company procedures.
• Handle warranty or defective parts according to company procedures.
• Write up approved charge sales according to company procedures.
• Special-order parts on an emergency basis when necessary and appropriate.
• Process approved credits for returned merchandise.
• Maintain confidentiality of pricing lists and structures as required by company procedures.
• Answer questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
• Keep the counter parts area clean and orderly, and ensure display areas encourage sales.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED