Parts-Counter Sales Representative

Ascendance Truck Centers•Virginia, MN

About The Position

Ascendance Truck Centers is seeking a Parts Counter Person at its Virginia location. The role primarily sells parts to retail and shop customers over the counter, through the shop, or by phone. The position provides professional and efficient service, helps customers select parts, and handles parts orders, inventory, payments, records, and coordination with customers, vendors, service advisors, body shops, and sales representatives. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The responsibilities listed are not exhaustive, and the company reserves the right to revise duties or require additional tasks or education as circumstances change.

Requirements

Two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
Ability to solve practical problems involving a variety of concrete variables where only limited standardization exists.
Ability to interpret written, oral, diagram, or schedule instructions.

Nice To Haves

Automotive Service Excellence (ASE) Certifications.
Medium/Heavy Truck Parts Specialist Certification.

Responsibilities

Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
Inform customers of companion part requirements and specials, and ensure they are exposed to the full product line.
Answer phone calls and provide price quotes and other information.
Determine incoming freight charges and bill the appropriate repair order or sales order.
Review body shop estimates to confirm ordered parts are correct and pricing aligns with the estimate.
Provide a high level of service to internal and external customers.
Pull and fill orders from stock.
Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
Notify service advisors and customers when special-ordered parts arrive, and notify the body shop when all parts have arrived.
Pull and prepare orders for body shop delivery, tagging all parts with customer names and job numbers.
Follow up on back-ordered parts.
Verify will-call and back-order files weekly and return items to vendors or stock items that were not picked up or required.
Replenish assigned inventory daily.
Assist outside sales representatives with their orders.
Ensure internal parts requests are billed on service repair orders.
Receive retail customer payments or obtain credit authorization, ensure charge sales are signed, and provide customers with invoice copies.
Issue credits for returned parts after verifying the original invoice or invoice number.
Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts.
Set up orders for daily shipment, delivery, or pickup.
Solicit assigned accounts by phone.
Keep front and rear counter areas clean and uncluttered, and clean computer terminals and printers daily.
Participate in available training programs and stay current on new products and product updates.
Participate with the parts manager in maintaining a lost sales tracking program.
Maintain a professional appearance.