Counter Parts Sales Rep

FleetPride • Portland, OR

2d

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Counter Parts Sales Rep provides service to customers by phone or in person through sales of heavy-duty parts, based on identified customer needs and part availability, with the goal of making a profit for FleetPride. The role serves customers in a counter-sales environment and follows company procedures for pricing, sales, returns, warranties, and customer accounts.

Requirements

• High school diploma, GED, or high school equivalence certificate.
• Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
• Active listening skills, including giving full attention, understanding others' points, asking appropriate questions, and avoiding inappropriate interruptions.
• Ability to convey information effectively to others.
• Time-management skills, including managing one's own time and the time of others.
• Persuasion skills.
• Service orientation and an active interest in helping people.
• At least 2 years of sales experience.

Nice To Haves

• Experience selling heavy-duty automotive parts.

Responsibilities

• Help determine and obtain heavy-duty parts requested by customers in person or by phone, and suggest related parts for a full service.
• Locate and obtain ordered parts for customers from the central warehouse or branch.
• Determine customer sales prices in accordance with company procedures.
• Handle warranty or defective parts for customers in accordance with company procedures.
• Write up approved charge sales in accordance with company procedures.
• Special-order parts on an emergency basis when necessary and appropriate.
• Process approved customer credits for returned merchandise.
• Maintain confidentiality of pricing lists and structures as required by company procedures.
• Answer customer questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, changes, additions, and deletions.
• Keep the counter parts area clean and orderly, and ensure display areas encourage sales.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED