Parts Counter Sales

EEI•Tulsa, OK

About The Position

Engineered Equipment Inc. (EEI), a growing manufacturer’s representative firm specializing in commercial HVAC products, is seeking a Parts Counter Sales professional. The role processes customer orders, responds to inquiries, and provides excellent customer service. The ideal candidate is detail-oriented, customer-focused, self-motivated, and able to contribute to team success while supporting customer satisfaction and retention. EEI is an independent HVAC equipment and solutions provider headquartered in Oklahoma City, with offices in Oklahoma City and Tulsa. It represents HVAC manufacturers and works with industry professionals and end users to provide energy-efficient solutions. The company’s mission is to create value and make a difference while serving clients, manufacturers, employees, and shareholders. The position reports to the Parts Store Manager and is classified as non-exempt. Work is primarily in an office environment and may occasionally take place in the field. The employee may also perform warehouse duties as needed. On-call availability and overtime or weekend work may be required. The role involves regular computer and telephone use, standing, walking, sitting, and lifting or moving items up to 25 pounds regularly and up to 50 pounds frequently.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Prior counter sales experience.
Strong computer skills.
Strong organizational and customer service skills.
Ability to prioritize and multitask.
Ability to read and comprehend simple instructions, short correspondence, and memos; write correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Mental stamina for problem solving and prioritizing multiple tasks.
Regularly use hands to operate a computer keyboard and telephone and reach with hands and arms; frequently stand, walk, and sit; occasionally climb or balance, stoop, kneel, crouch, or crawl.
Regularly lift or move up to 25 pounds and frequently lift or move up to 50 pounds.
Vision abilities including close and distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Support customers by phone, email, and over the counter.
Identify HVACR parts and equipment promptly to process quotes and orders.
Inform customers about product promotions.
Perform warehouse duties as needed.
Determine the best method to resolve customer inquiries regarding products and services.
Report inventory discrepancies.
Provide timely customer follow-up.
Develop and maintain relationships with customers and business partners.
Keep the showroom clean and organized.
Provide friendly customer service.
Work on-call as required.
Work overtime or weekends as required.
Perform other duties as assigned.