Parts Counter Sales

EEI•Tulsa, OK

About The Position

Engineered Equipment Inc. is seeking a Parts Counter Sales professional to process customer orders, respond to inquiries, and provide excellent customer service. The ideal candidate is detail-oriented, customer-focused, self-motivated, and able to contribute to team success while supporting customer satisfaction and retention. The role is based primarily in an office environment and may occasionally involve working in the field. It reports to the Parts Store Manager and is classified as non-exempt.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Prior counter sales experience.
Strong computer skills.
Strong organizational and customer service skills.
Ability to prioritize and multitask.
Ability to read and comprehend simple instructions, short correspondence, and memos; write correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, compute rates, ratios, and percentages, and draw and interpret graphs.
Ability to use common-sense reasoning to follow written, oral, or diagram-form instructions and resolve problems involving several concrete variables in standardized situations.
Mental stamina for problem solving and prioritizing multiple tasks.
Ability to perform the physical demands of the role, including regular computer keyboard and telephone use, reaching, and lifting or moving items up to 25 pounds regularly and up to 50 pounds frequently.

Responsibilities

Support customers by phone, email, and over the counter.
Identify HVACR parts and equipment promptly to process quotes and orders.
Inform customers about product promotions.
Perform warehouse duties as needed.
Determine the best method to resolve customer inquiries about products and services.
Report inventory discrepancies.
Provide timely customer follow-up.
Develop and maintain relationships with customers and business partners.
Keep the showroom clean and organized.
Provide friendly customer service.
Work on-call as required.
Work overtime and weekends as required.
Perform other duties as assigned.