Counter Parts Sales Rep

FleetPride•Hialeah, FL

About The Position

The Counter Parts Sales Rep provides service to customers by phone or in person through the sale of heavy-duty parts, based on customer needs and part availability, while working to make a profit for FleetPride. The role involves helping customers identify and obtain parts, answering product questions, supporting transactions and returns, and maintaining an organized, sales-supportive counter area.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
Active listening skills.
Effective communication skills.
Time-management skills.
Persuasion skills.
Service orientation and an active interest in helping people.
At least 2 years of sales experience.

Nice To Haves

Experience selling heavy-duty automotive parts.

Responsibilities

Help determine and obtain heavy-duty parts requested by customers by phone or in person.
Suggest related parts to provide a full-service sale.
Locate and obtain ordered parts from the central warehouse or branch.
Determine sales prices in accordance with company procedures.
Handle warranty or defective parts in accordance with company procedures.
Write up approved charge sales in accordance with company procedures.
Special order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedures.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling, non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
Keep the counter parts area clean and orderly.
Ensure display areas encourage sales.