Counter Parts Sales Rep

FleetPride•Portland, OR

23h

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Counter Parts Sales Rep provides customer service by phone and in person through sales of heavy-duty parts, matching customer needs with parts availability while generating profit for FleetPride. The role involves helping customers identify and obtain parts, providing product information, processing sales and returns, and maintaining an orderly and sales-oriented counter area. The position requires a high school diploma or equivalent, intermediate knowledge of Windows XP applications (Excel, Word, and Outlook), and at least two years of sales experience. Sales experience with heavy-duty automotive parts is preferred. The work environment may include inside and outside conditions, temperature changes, minimal chemical hazards, vibration, dust, and vehicle noise. Physical demands may include lifting and carrying up to 50 pounds, squatting, bending, climbing ladders or stairs, reaching, walking, twisting, sitting, and standing.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
At least 2 years of sales experience.
Active listening skills, including giving full attention, understanding others’ points, asking appropriate questions, and avoiding inappropriate interruptions.
Ability to communicate information effectively.
Time-management skills, including managing one's own time and the time of others.
Persuasion skills.
Service orientation and actively looking for ways to help people.

Nice To Haves

Sales experience in heavy-duty automotive parts.

Responsibilities

Help determine and obtain heavy-duty parts for customers by phone or in person.
Suggest related parts to provide a full-service sale.
Locate and obtain ordered parts from a central warehouse or branch.
Determine customer sales prices in accordance with company procedures.
Handle warranty or defective parts in accordance with company procedures.
Write up approved charge sales in accordance with company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedures.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, changes, additions, and deletions.
Keep the counter parts area clean and orderly.
Maintain display areas to encourage sales.