Counter Parts Sales Rep

FleetPride•Hialeah, FL

About The Position

The Counter Parts Sales Rep provides customer service by phone and in person through sales of heavy-duty parts. The role identifies customer needs, checks parts availability, and makes sales in accordance with company procedures and profitability goals. The representative helps customers find parts, explains product information, processes sales and returns, and maintains an organized counter and display area.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
Active listening skills.
Effective communication skills.
Time-management skills.
Persuasion skills.
Service orientation.
At least 2 years of sales experience.

Nice To Haves

Experience selling heavy-duty automotive parts.

Responsibilities

Help determine and obtain heavy-duty parts requested by customers by phone or in person, and suggest related parts for a complete service.
Locate and obtain ordered parts for customers from the central warehouse or branch.
Determine customer sales prices in accordance with company procedure.
Handle warranty or defective parts in accordance with company procedure.
Write up approved charge sales in accordance with company procedure.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedure.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
Keep the counter parts area clean and orderly, and ensure display areas encourage sales.