Counter Parts Sales Rep

FleetPride•Norwell, MA

About The Position

Provide service to customers by phone or in person through sales of heavy-duty parts, based on customer needs and parts availability, to generate profit for FleetPride. The role involves helping customers identify and obtain parts, recommending related products, processing sales and returns according to company procedures, and maintaining an organized, customer-ready counter and display area.

Requirements

High school diploma, GED, or High School Equivalence Certificate.
Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
Active listening skills, including giving full attention, understanding communicated points, asking appropriate questions, and avoiding inappropriate interruptions.
Ability to communicate information effectively.
Time-management skills, including managing one’s own time and the time of others.
Persuasion skills.
Service orientation and actively looking for ways to help people.
At least 2 years of sales experience.

Nice To Haves

Experience selling heavy-duty automotive parts.

Responsibilities

Help determine and obtain heavy-duty parts for customers by phone or in person.
Suggest related parts to provide a full-service sale.
Locate and obtain ordered parts from the central warehouse or branch.
Determine customer sales prices in accordance with company procedures.
Handle warranty or defective parts in accordance with company procedures.
Write up approved charge sales in accordance with company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedures.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, changes, additions, and deletions.
Keep the counter parts area clean and orderly.
Maintain display areas that encourage sales.