Counter Parts Sales Representative - Driver

FleetPride•Hialeah, FL

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Counter Parts Sales Representative services customers by phone or in person through sales of heavy-duty parts, matching customer needs with part availability and supporting profitable sales. The role requires substantial knowledge of the products sold. It also includes infrequent delivery assignments and travel to customer locations to help identify parts.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate to advanced knowledge of Windows, including Excel, Word, and Outlook.
At least 2 years of sales experience; heavy-duty automotive parts sales experience is preferred.
Valid driver's license with a clean driving record.
Ability to handle normal stock, including lifting or carrying parts over 60 pounds up to 15% of the time; most lifting and carrying involves parts weighing 5 to 60 pounds.
OSHA-approved steel-toed safety shoes are required from the first day.
Skills include active listening, communication, time management, reading comprehension, persuasion, and service orientation.
Abilities include oral expression and comprehension, and written comprehension and expression.

Nice To Haves

Sales experience involving heavy-duty automotive parts.

Responsibilities

Help customers identify and obtain heavy-duty parts by phone or in person, and suggest related parts when appropriate.
Locate and obtain ordered parts from a central warehouse or branch.
Determine sales prices in accordance with company procedures.
Handle warranty or defective parts in accordance with company procedures.
Write up approved charge sales according to company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain the confidentiality of pricing lists and structures.
Answer questions about products, prices, availability, and product features.
Provide customers with product catalogs and keep catalogs current by replacing outdated copies.
Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
Keep the counter parts area clean and orderly and arrange display areas to encourage sales.
Deliver orders to customers on an infrequently assigned basis.
Travel to customer locations to assist with identifying parts.