Location #190 Counter Sales III Lake Charles

Replacement Parts•Lake Charles, LA

About The Position

The Counter Sales Level 3 provides courteous over-the-counter and phone sales to customers and supports Bumper to Bumper Auto Parts store operations. The role promotes sales programs and serves customers and coworkers, with potential incentives for sales activities involving aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. The employee is a knowledgeable resource on auto parts and store processes, mentors and trains junior employees, assists with complex customer requests, and may complete end-of-day or end-of-month reporting. The role may also involve temporary supervisory duties as a Leader in Training or in the store manager’s absence. The position includes researching, locating, and handling parts and customer orders; processing transactions and returns; coordinating deliveries; maintaining inventory and the store; and providing exceptional customer service. Employees must follow company safety policies and complete required training. The job is safety-sensitive and requires post-offer, pre-employment drug testing.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Previous professional automotive parts counter sales experience.
Ability to reconcile or balance accounting figures.
Basic computer knowledge, including web browsing and Microsoft Office.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Valid driver’s license and clean driving record; Class E license required for Missouri locations.
Ability to meet the physical demands of the job, including regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Ability to work in the described environment, including frequent exposure to fumes or airborne particles and outside weather conditions.

Nice To Haves

Prior leadership experience or independent decision-making abilities.

Responsibilities

Provide friendly, courteous, and respectful service to customers and coworkers.
Take customer orders in person and by phone, determine parts needed, offer solutions, and appropriately escalate customer issues.
Promote sales programs and support store performance through sales activities.
Use store systems, computers, and catalogs to research part availability, stock numbers, inventory status, and pricing.
Advise customers on pricing and available discounts; assist junior Counter Sales employees as needed.
Train and mentor new or junior Counter Sales employees and Delivery Drivers on parts knowledge, store processes, and transaction handling.
Locate and pull parts for orders; check in, stock, straighten, dust, and rearrange merchandise.
Handle cash and credit transactions, invoice or credit customer accounts, and report concerns or improper transactions to a manager.
Assist the manager with end-of-day and end-of-month processing, as assigned.
Prioritize delivery items, assign deliveries to drivers, and follow up on critical deliveries.
Process new and defective core returns, provide appropriate customer credit, and complete required paperwork.
Open or close the store as scheduled.
Work home-store inventory and assist with inventory at other locations, if assigned.
Clean and maintain the inside and outside of the building.
Follow legal, regulatory, company, and safety guidelines and complete required training.
Assist other store employees and direct their tasks when needed.
May perform supervisory duties in the store manager’s absence or serve in a temporary supervisory capacity as a Leader in Training.
Perform other assigned duties.