Location #190 Counter Sales III Lake Charles

Bumper to Bumper Auto Parts•Lake Charles, LA

3d•Onsite

About The Position

The Counter Sales Level 3 provides courteous over-the-counter and telephone sales and customer service at a Bumper to Bumper Auto Parts store. The role promotes sales programs and supports store operations by helping customers identify and obtain aftermarket automotive replacement parts, and potentially heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. The position uses advanced auto-parts knowledge and reasoning to assist with complex customer requests, and serves as a mentor to new or junior counter salespeople and delivery drivers. It may include end-of-day or end-of-month reporting and temporary supervisory duties as assigned. The employee researches part availability, stock numbers, inventory, and pricing using computer systems and catalogs; handles customer transactions and account invoicing or credits; manages returns and related paperwork; and helps coordinate deliveries. Other store duties include receiving, locating, stocking, and maintaining merchandise; opening or closing the store as scheduled; assisting with inventory; keeping the premises clean; and supporting coworkers. The role requires following company safety and operating policies and maintaining a professional appearance. It is a safety-sensitive position involving heavy equipment and hazardous materials. Employment is subject to post-offer, pre-employment drug testing.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Previous professional automotive parts counter sales experience.
Ability to reconcile or balance accounting figures.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to apply common-sense reasoning to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver’s license and clean driving record; Class E license required for Missouri locations.
Ability to meet the role’s physical demands, including regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Successful completion of post-offer, pre-employment drug testing.

Nice To Haves

Prior leadership experience or independent decision-making ability.

Responsibilities

Provide courteous, respectful, and kind service to customers and coworkers.
Demonstrate knowledge of store systems, processes, auto parts, pricing structures, and customer discounts; advise junior counter sales employees as needed.
Assist customers in determining parts needs, offer solutions, handle dissatisfied-customer situations, and escalate issues when appropriate.
Promote sales programs and support store operations through in-person and telephone sales.
Train employees on parts knowledge, store processes, and proper transaction handling.
Research part availability, stock numbers, inventory status, and pricing using computers and catalogs.
Locate and pull parts for orders; check in, stock, straighten, dust, and rearrange merchandise as needed.
Handle cash and credit transactions and correctly invoice or credit customer accounts; report concerns or improper transactions to a manager.
Assist with end-of-day and end-of-month processing as assigned.
Prioritize delivery items, assign deliveries to drivers, and follow up on critical delivery items.
Handle new and defective core returns, ensure appropriate customer credit, and complete required paperwork.
Open and/or close the store as scheduled.
Work on home-store inventory and assist with inventory at other locations if assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Assist coworkers and direct their tasks when needed; potentially perform supervisory duties in the store manager’s absence or serve temporarily as a Leader in Training.
Complete required training to maintain industry knowledge.
Perform other tasks as assigned.
Comply with legal, regulatory, company safety, practice, and policy requirements; maintain a neat, clean, professional appearance.